Terrible Return Process / Customer Service Ordered goggles, but decided to return them. No responses from multiple emails and chat after finally getting return information and shipping the goggles back. Warning: they don't pay for return shipping. Been over a week since they have gotten the goggles back. I'm going to have to dispute the charge, but I'm out money for goggles plus shipping cost. Terrible customer service, takes multiple emails and days for responses until they just stop responding Update: Order Number 98907 I finally received a refund after I posted this review

They’ve stolen my money. The worst customer service… The absolute worst customer service experience possible. I have been trying to get a refund for an item that I returned for 2 months now. I have been left with no product, my money taken and am getting no response from both my emails and my attempts to reach out via live chat. I don’t know what to do at this point. Do not buy from this company. I have been scammed and I don’t want anyone else to deal with the same.

Placed an order for a boot bag Placed an order for a boot bag. Got a confirmation, followed up by an email saying the product was out of stock. The offer to me was simply do you want a change of colour - no detail on the colour types, what was in stock or anything else. I replied asking for detail. No response. I have chased and no response. The money has been taken from my account. I then saw similar experiences for people on here. I have tried calling the US number - simply a full mail box. Id stay away! I am now chasing a refund. To update - Iris has been intouch now. She has explained they had a problem with their inbox (!) but I have received a refund for which I am grateful. And I have been offered a discount on a future order, although it did not specify how much.

Order had issues, but resolved There was an issue with my order, but it was finally made right. It did take a while, but in the end I am satisfied and I received both the goggles and the extra lens before I left town on my ski trip.

Answered my question quickly! Iris bot answered my question quickly and completely. I have sent similar inquiries to two other companies and have yet to receive a response from them!! If your goggles will fit my new helmet (hasn't arrived yet), I will definately purchase your goggles, in part thanks to your Iris.