John L.
GBStrong warranty Ordered two pairs, one got pretty scratched up (faulty coating perhaps?) but they did an immediate warranty replacement. Good to know they stand behind the product.
Naveen Kumar Reddy
GBI'm super mad about the skateboard I… I'm super mad about the skateboard I got from OutdoorMaster. It's only been three days, and it won't even turn on! Their service is terrible, and the skateboard itself is junk. Don't buy from OutdoorMaster unless you want to waste your money! I messaged OutdoorMaster about the problem and even sent them a video, asking for a refund, but they haven't replied at all. It's like talking to a brick wall!
Paul Bakkes
GBVery disappointed, from a previously happy customer. We love Outdoormaster gear. We have bought our goggles about three years ago and we had fantastic service. Unfortunately they have not just let us down this time, but failed to let us know until we got in touch with them. We ordered 2 helmets for our snowboarding trip. We made payment and after 3 weeks still did not receive our order. We emailed Outdoormaster and Iris explained that they can't send it to us in the UK and that they will refund us. We where upset but we understood. If they refunded us straight away we would not be writing this review. It has now been an additional 2 weeks and still we haven't received our refund. We keep emailing them and no response. I would have loved to have our kit...but now all we need is the refund.
KP
GBOrder had issues, but resolved There was an issue with my order, but it was finally made right. It did take a while, but in the end I am satisfied and I received both the goggles and the extra lens before I left town on my ski trip.
Laraine Scanzoni
GBThe products are well made The products are well made, and received really quickly. Support is excellent if you have questions about any product, shipping information, etc. Supoort always returns your inquiries quickly.