Customer service was aweful Customer service was aweful. My order got placed on backorder and any time I would email I would not get a response or a delayed response that wouldn't answer my question. I called once and was told the team would have to call me back abd they never did. Finally got a response to substitute my item for one in stocks and that one was shipped within a week and appears to be a good saddle we have not used it yet. The cince that came with it however was to thick and had to be replaced.

Returns I bought a baker sheet, defective.sent emails no response. If you sell something back it up. No customer service. Horrible business. Glad to see i am not the only one who is being ignored.

If I could leave -5 star review I… If I could leave -5 star review I would. I am trying to return hay bags and have done the same as the others. I sent several texts, emails, and website return link. I did get an email from "Patrick" telling me they lost their customer service employee and he would get back to me. It's been three weeks and I still haven't heard from him.

The service was great and the price was… The service was great and the price was good too! Shipping time could have been better but I'm still happy with it. At first I wondered if it was going to be cheap quality but it's actually great quality and holds up well.

Decent and does what they need to It arrived quickly and was pretty decent quality. Most custom chaps or otherwise are in the hundreds to thousands for a good pair so this was a good general alternative. Yes it has a slight smell and what not but that’s cause of the material. Mine were way to big but I was able to easily readjust. You get what you pay for and they’ll do there job