Customer service was aweful Customer service was aweful. My order got placed on backorder and any time I would email I would not get a response or a delayed response that wouldn't answer my question. I called once and was told the team would have to call me back abd they never did. Finally got a response to substitute my item for one in stocks and that one was shipped within a week and appears to be a good saddle we have not used it yet. The cince that came with it however was to thick and had to be replaced.

Wouldnt trust this company We ordered a saddle and it did come. The saddle did not fit or work for our horse. So we attempted to return the saddle. We called, emailed, and attempted to use the return form on their site. We tried to contact them for weeks, texting got one response that they were sorry and would get the return label sent. This never happened. We ended up sending it back ourselves and claiming fraud on our credit card. Not worth the hassle.

Expectations EXCEEDED! I needed some chaps in a week's time and I took a chance on Texan Saddles chinks. I admit I was worried the quality would be shabby with the lower price, but they are AWESOME! And they came in 4 days time! I love them and have gotten a number of compliments. Will definitely look into Texan Saddles again for other products.

Quality and honesty Quality and honesty, I've been lied to before by other sponsored companies,and lost my money, but y'all done just what you said you would do, and I really appreciate it, thanks for your honesty, and quality, Robert Carroll

I had a good experience with placing my…First Double T Gaited Saddle I had a good experience with placing my order, it arrived on time according to the tracker. The tracker feature was very useful and helpful and I knew exactly where my order was located. I love the look of the dark oil saddle. I can't rate the saddle's fit yet, due to my horse having gone lame and is very uncomfortable with being bothered. But I'm expecting to receive my new horse soon and I'm hoping this would be a good fit for him. Another reason it appears that the 16" gaited saddle maybe a little smaller compared to the 16" western saddle, I wasn't expecting such a tight fit.