I love the Rosa bike I purchased I love the Rosa bike I purchased. It was easy to put together, looks beautiful, and has been great for riding in my hilly neighborhood. I did an easy 10 mile ride the other day and it was very comfortable. I haven’t ridden a bicycle in over a decade but this bike makes me want to keep going. My sister is patiently waiting for her order to be fulfilled so she can join me for rides.

It's been two and a half weeks and my… It's been two and a half weeks and my bicycle never shipped; when I emailed to find out what was going on I wasn't given an answer so I canceled my order.

poor inventory management and response time I'm honestly not sure if two stars is fair at this point given I have not received the bike yet. It was ordered mid-may (it's now mid-june) and I never received a date for shipment or that it would be delayed YET my credit card was charged immediately. When I did reach out, my email was responded to from a different company who seems to have the same bikes, but at cheaper prices. I'm wondering if I got scammed?

The Ideal Bicycle I'd been searching for my ideal bike for months and nearly gave up when Covid hit. Finally I found the perfect bike that met ALL my requirements, even though I was unsure about putting it together myself. Even with Covid, my bike arrived in under a week exactly as described. It might actually be more beautiful in person. I had no trouble at all putting it together and felt confident riding it immediately. When I couldn't find the serial number, the A/O team responded to my email nearly immediately. I could not recommend this bicycle more. I love her so much! Thank you A/O!

Damaged part... This is a difficult time and the process has been pretty good considering. My bike did come with a damaged part and I’m in the process of rectifying that. Hopefully things will go well for replacing that part in a timely manner.