Caroline
GBCustomer Service doesn’t reply (Don’t waste your time) Customer support doesn’t respond to emails. I sent two notices, without a reply. Extreme delays for deliveries. Website has no notices posted - it still promotes 3-5 business days. Until after purchase they advise you it’s up to 2 weeks delay. Now I’m in my 3rd week, and still my bike has been received as of yet. I received a notification from FedEx with tracking number 3 days after purchase, but the bike was never released into transit for shipping. Package stayed in California. The poor response to customer service has sucked away all the excitement I once had. As I wait for the arrival of my bike, I can only imagine how terrible the assembly experience will be like.
Tiffany D.
GBThe company canceled my order because… The company canceled my order because of Covid-19, I ordered another one and I’m currently waiting almost three months for my order. I gave it three stars because I believe the company is a great company and just didn’t have the juice to Keep up with the demand. It’s just happened to be a disappointment to me since I won’t receive the bike until the end of the summer. Which defeats the purpose.
Haley Brown
GBRecommend! Bike arrived later than expected (but was true of most bike companies due to supply chain struggles during the pandemic). Bike is a great mix of style and function. It’s comfortable yet has great speed options (I got the Maya) and was built with beautiful and thoughtful details for women.
Katie Yip
GBThe customer service is AWFUL The customer service is AWFUL. You would think when you're spending a couple hundred dollars on a bike that someone would be willing to assist. I have still not heard back anything regarding the shipment of my bike. If I didn't want a bike so bad, i'd honestly just cancel my order and get my money back.
Erin Cruz
GBFRIDA Ok my bike "FRIDA" is the cutest thing ever! I got is during quarantine and have get non stop compliments on it when I'm riding thru my neighborhood especially since I put a dog basket on the back end of my bike. Putting it together was a little confusing I had my brother do it while supervised of course. 10/10Would definitely recommend this bike