Skis.com is not reliable. As many people have said before, skis.com isn’t worth your time doing business with. Similarly to others, I ordered skis and boots and didn’t receive them for over 2 weeks. I contacted the customer service team to check the status of my order and was told the only solution was to cancel my order and start over. No discount for lost time, no compensation whatsoever. Please take this advice and shop for ski gear elsewhere. You deserve better.

Worst Customer Service Ever I cancelled an order for ski boots after waiting for over a month with no status updates on whether or not the order had even been filled, let alone shipped. Communication regarding the issue was non-existent unless I (the customer) drove it. I can understand delays but to leave a person completely in the dark on a $500 order for over a month is ridiculous. Especially when Skis.com sends me an e-mail regarding new items on sale every single day. Perhaps the company could focus on filling older orders before asking customers to create new ones.

Service as promised I ordered skis to take advantage of end-of season sales. And there was only one pair of skis that I wanted left in stock. By the time I placed my order, it was gone. And that's understandable. I received a very courteous email from Lea at Skis.com that informed me of this, and assured me that my credit card was not billed and any pending charges will be cancelled. I am gratified to report that everything was done as promised, and in four days the pending hold was removed. I do not write reviews often, but wanted to state that I was well treated by this company. I gave four stars only because the website should have been updated when the item was no longer available.

Do NOT order if you're in Canada I ordered $1200 worth of equipment from Skis.com. I paid $150 in shipping and was clearly informed that no Shipping & Duties. Turns out, FedEx Cross Border requested $128 if fees, duties and taxes per shipment, and.. or course, Skis.com sent 4 shipments. So, something around $500 in duties and tax. 20 days after ordering, customer service couldn't tell me (a) where the equipment was in transit, (b) expected deliver date, or (c) how much the exact duties and taxes would be. #returned Christmas gift for kids fail. Strongly recommend NOT ordering if you are in Canada.

Happy Customer I ordered a new pair of Salomon ski boots on late Monday evening. SKIS.COM had a 10% off for new customers, so the price was the best I could find. Then I read of some of the reviews and was a little concerned. Not to worry. SKIS.COM shipped the boots on Wednesday (2 days later) and they arrived on Friday via UPS (total of 4 days from ordering). Probably would have arrived on Thursday but weather in the midwest has been delaying shipments. The order was correct. I would have prefered an email saying shipment occurred, but I did track the shipment on SKIS.COM website. Overall, this was a very pleasant experience and I would order from SKIS.COM again.