10% Refund I was actually able to receive a 10% refund for the skis I got because they did not come with ski tip protectors that were supposed to be included. Still, I would have preferred to get the tip protectors because they seem to be nearly impossible for individuals to get without some kind of assistance from a retailer. They did not even try to help me get them.

Service as promised I ordered skis to take advantage of end-of season sales. And there was only one pair of skis that I wanted left in stock. By the time I placed my order, it was gone. And that's understandable. I received a very courteous email from Lea at Skis.com that informed me of this, and assured me that my credit card was not billed and any pending charges will be cancelled. I am gratified to report that everything was done as promised, and in four days the pending hold was removed. I do not write reviews often, but wanted to state that I was well treated by this company. I gave four stars only because the website should have been updated when the item was no longer available.

The negative reviews are accurate The negative reviews are accurate. 2 separate orders, same issue. Was in stock when ordered. Received partial order and nothing else. Sent emails that replied with please be patient. Finally called and after 45 minutes confirmed both orders are out of stock and not sure why no one communicated that to me. Cancelled the orders. Lets see if the returns come through.

Order placed with expedited 3 to 5 day… Order placed with expedited 3 to 5 day shipping. Credit card charged. No product received 3 weeks later. No tracking number received. Numerous emails to "contact customer service" over 9 day period without any response. Telephoning resulted in message call back during business hours when it was business hours. Does this business still exist? Will have to cancel through credit card

It's hit or miss with skis.com Would give one star, but added a second star because it's hit or miss with them. I've had a first ok experience (items ordered were delivered and in a timely manner). But my latest purchase is a miss. One of the items was defective after 2 usages and well, like the other reviews here, customer service is basically non-existent. Unfortunately, the item was for my son who was just starting his season's races, and I needed a replacement asap. So I had to buy, elsewhere mind you, another and now have to trash what I got from skis.com I guess :/ Closing my account with them, not worth it.