I'm only giving them 2 stars because I… I'm only giving them 2 stars because I got half the stuff I ordered. Don't trust anything on that website to be in stock, it probably isn't. I've had to call CS more than once to check on an order that said "processing" for an in-stock item. They also won't respond to your e-mails, so you will be forced to talk to them. Terrible communication all the way around.

BAD EXPERIENCE BAD EXPERIENCE. Don't order here unless you want disappointment and frustration. I ordered boots, with a 5-10 day shipping estimate. Item never shipped. No email communication to update status. I tried to call but phone system didn't work. Sent 2 emails to customer service and got no response. After 3 weeks I cancelled my order. No boots.

Service as promised I ordered skis to take advantage of end-of season sales. And there was only one pair of skis that I wanted left in stock. By the time I placed my order, it was gone. And that's understandable. I received a very courteous email from Lea at Skis.com that informed me of this, and assured me that my credit card was not billed and any pending charges will be cancelled. I am gratified to report that everything was done as promised, and in four days the pending hold was removed. I do not write reviews often, but wanted to state that I was well treated by this company. I gave four stars only because the website should have been updated when the item was no longer available.

10% Refund I was actually able to receive a 10% refund for the skis I got because they did not come with ski tip protectors that were supposed to be included. Still, I would have preferred to get the tip protectors because they seem to be nearly impossible for individuals to get without some kind of assistance from a retailer. They did not even try to help me get them.

Skis.com is a Horrible company Skis.com is a Horrible company. Horrendous customer service. Do not buy from them. I attempted to purchase a ski jacket but 21 days later it hadn’t shipped despite numerous calls and emails not returned. Then I noticed the jacket I purchased said “sold out” on their website (the status changed after my purchase). I am currently in a dispute process via my credit card company. Do not waste your time with these jack rabbits.