Happy Customer I ordered a new pair of Salomon ski boots on late Monday evening. SKIS.COM had a 10% off for new customers, so the price was the best I could find. Then I read of some of the reviews and was a little concerned. Not to worry. SKIS.COM shipped the boots on Wednesday (2 days later) and they arrived on Friday via UPS (total of 4 days from ordering). Probably would have arrived on Thursday but weather in the midwest has been delaying shipments. The order was correct. I would have prefered an email saying shipment occurred, but I did track the shipment on SKIS.COM website. Overall, this was a very pleasant experience and I would order from SKIS.COM again.

These guys seem better now! I was a little concerned after seeing these reviews, as I had already placed an order, but I have to say, I think the new ownership are great. I had a perfectly flawless transaction buying skis online from Skis.com. Received an email with tracking, and delivered within 5 days.

Fast Shipping & Good Service Ordered some XC boots from Skis. com. Got scared after reading so many negative reviews. Called 3 days after I placed the order, because I hadn't received an order status update. Customer service picked up after 1 ring. Told me my order had shipped 2 days prior and would be arriving the next day. Was also given the UPS tracking number. Item arrived next day, as stated. Only reason I am giving 4 stars instead of 5 is because they didn't originally send an email stating my order had shipped. Most online stores do that these days.

Skis.com is a Horrible company Skis.com is a Horrible company. Horrendous customer service. Do not buy from them. I attempted to purchase a ski jacket but 21 days later it hadn’t shipped despite numerous calls and emails not returned. Then I noticed the jacket I purchased said “sold out” on their website (the status changed after my purchase). I am currently in a dispute process via my credit card company. Do not waste your time with these jack rabbits.

Skis.com is not reliable. As many people have said before, skis.com isn’t worth your time doing business with. Similarly to others, I ordered skis and boots and didn’t receive them for over 2 weeks. I contacted the customer service team to check the status of my order and was told the only solution was to cancel my order and start over. No discount for lost time, no compensation whatsoever. Please take this advice and shop for ski gear elsewhere. You deserve better.