I normally don’t leave online reviews… I normally don’t leave online reviews but felt I should give an honest review of my experience after seeing so many bad reviews. After not skiing for 20 years I got more into skiing this season and decided to buy my own gear and take advantage of end of season sales. I did a lot of research online and ended up buying an entire complete new ski package from skis.com for a total of $1900. After I placed my order I found all these negative reviews and got a little nervous, but I didn’t have to wait long. I placed my order on Saturday, March 27, 2021, and all of the items shipped and arrived at my house today, Wednesday March 31, 2021. I received emails and tracking numbers for all the packages and everything arrived today. I am very happy with my purchase and excited to try out my new gear next season!

Skis.com is not reliable. As many people have said before, skis.com isn’t worth your time doing business with. Similarly to others, I ordered skis and boots and didn’t receive them for over 2 weeks. I contacted the customer service team to check the status of my order and was told the only solution was to cancel my order and start over. No discount for lost time, no compensation whatsoever. Please take this advice and shop for ski gear elsewhere. You deserve better.

I'm only giving them 2 stars because I… I'm only giving them 2 stars because I got half the stuff I ordered. Don't trust anything on that website to be in stock, it probably isn't. I've had to call CS more than once to check on an order that said "processing" for an in-stock item. They also won't respond to your e-mails, so you will be forced to talk to them. Terrible communication all the way around.

Skis.com is a Horrible company Skis.com is a Horrible company. Horrendous customer service. Do not buy from them. I attempted to purchase a ski jacket but 21 days later it hadn’t shipped despite numerous calls and emails not returned. Then I noticed the jacket I purchased said “sold out” on their website (the status changed after my purchase). I am currently in a dispute process via my credit card company. Do not waste your time with these jack rabbits.

Do NOT order if you're in Canada I ordered $1200 worth of equipment from Skis.com. I paid $150 in shipping and was clearly informed that no Shipping & Duties. Turns out, FedEx Cross Border requested $128 if fees, duties and taxes per shipment, and.. or course, Skis.com sent 4 shipments. So, something around $500 in duties and tax. 20 days after ordering, customer service couldn't tell me (a) where the equipment was in transit, (b) expected deliver date, or (c) how much the exact duties and taxes would be. #returned Christmas gift for kids fail. Strongly recommend NOT ordering if you are in Canada.