Terrible Customer service Terrible Customer service. I ordered a pair of ski boots and paid for the 2 day express shipping. I didn't receive the item until 6 days later. I attempted to reach out to the company about receiving a refund for the shipping. I called them multiple times and sent multiple emails and never received a response.

Do NOT order if you're in Canada I ordered $1200 worth of equipment from Skis.com. I paid $150 in shipping and was clearly informed that no Shipping & Duties. Turns out, FedEx Cross Border requested $128 if fees, duties and taxes per shipment, and.. or course, Skis.com sent 4 shipments. So, something around $500 in duties and tax. 20 days after ordering, customer service couldn't tell me (a) where the equipment was in transit, (b) expected deliver date, or (c) how much the exact duties and taxes would be. #returned Christmas gift for kids fail. Strongly recommend NOT ordering if you are in Canada.

10% Refund I was actually able to receive a 10% refund for the skis I got because they did not come with ski tip protectors that were supposed to be included. Still, I would have preferred to get the tip protectors because they seem to be nearly impossible for individuals to get without some kind of assistance from a retailer. They did not even try to help me get them.

Order placed with expedited 3 to 5 day… Order placed with expedited 3 to 5 day shipping. Credit card charged. No product received 3 weeks later. No tracking number received. Numerous emails to "contact customer service" over 9 day period without any response. Telephoning resulted in message call back during business hours when it was business hours. Does this business still exist? Will have to cancel through credit card

I'm only giving them 2 stars because I… I'm only giving them 2 stars because I got half the stuff I ordered. Don't trust anything on that website to be in stock, it probably isn't. I've had to call CS more than once to check on an order that said "processing" for an in-stock item. They also won't respond to your e-mails, so you will be forced to talk to them. Terrible communication all the way around.