Order placed with expedited 3 to 5 day… Order placed with expedited 3 to 5 day shipping. Credit card charged. No product received 3 weeks later. No tracking number received. Numerous emails to "contact customer service" over 9 day period without any response. Telephoning resulted in message call back during business hours when it was business hours. Does this business still exist? Will have to cancel through credit card

Skis.com is a Horrible company Skis.com is a Horrible company. Horrendous customer service. Do not buy from them. I attempted to purchase a ski jacket but 21 days later it hadn’t shipped despite numerous calls and emails not returned. Then I noticed the jacket I purchased said “sold out” on their website (the status changed after my purchase). I am currently in a dispute process via my credit card company. Do not waste your time with these jack rabbits.

Completely different experience than others After being nervous reading all the terrible reviews after I placed an order, I felt like I should leave an update about my experience. Ordered a helmet for my daughter at an amazing price on Monday, it shipped the next day and arrived by Thursday, with nothing but their standard shipping speed. Couldn't have had a quicker, easier experience with a great value. Would order again for sure.

I normally don’t leave online reviews… I normally don’t leave online reviews but felt I should give an honest review of my experience after seeing so many bad reviews. After not skiing for 20 years I got more into skiing this season and decided to buy my own gear and take advantage of end of season sales. I did a lot of research online and ended up buying an entire complete new ski package from skis.com for a total of $1900. After I placed my order I found all these negative reviews and got a little nervous, but I didn’t have to wait long. I placed my order on Saturday, March 27, 2021, and all of the items shipped and arrived at my house today, Wednesday March 31, 2021. I received emails and tracking numbers for all the packages and everything arrived today. I am very happy with my purchase and excited to try out my new gear next season!

These guys seem better now! I was a little concerned after seeing these reviews, as I had already placed an order, but I have to say, I think the new ownership are great. I had a perfectly flawless transaction buying skis online from Skis.com. Received an email with tracking, and delivered within 5 days.