Triples the price week before checkin Update: First let me say Whimstay stepped up and took ownership of this situation. Although Whimstay did not take care of the matter immediately as I would have preferred saving much time and anxiety it has been settled to my satisfactory. Booked my trip 6 weeks in advance. Contacted me via email 9 days before check-in with cancelation and the option to pay triple the price to keep the reservation. Reading other reviews this is a trend with this company. Funny how Whimstay's response admits to not meeting their own expectations, and does not offer any viable solutions that work for the customer. I Quote "Incidents like this are rare but highlight areas where we need to improve our systems and communication processes." End Quote. With that said why would Whimstay not take care of the customer in the first place.

The counselor for your travel itinerary… The counselor for your travel itinerary insurance was the worst. She made me wait for an hour, saying the process was in progress, and then suddenly ended the call, saying she would call me back in a moment. Of course, no call came back and another agent said that no claim had even been filed. I'm sure she's teasing me because my English isn't perfect.

Don’t use someone’s card without authorization. This company has tried it. I have proof they think it’s OK I have not checked in yet, but I paid for three day stay in Belize. This company has tried twice to charge me for things I have not approved I called in about it and the manager said if it’s in pending don’t worry about it it hasn’t gone through. She did not understand if I paid for something. Why are you trying to use my card whether it goes through or not that’s fraud it’s my money I didn’t approve you trying to get money from my credit card, she excused it it hasn’t happened if your money is not withdrawn from your account. I told her I prove it to you snapshot it. Would you like to see the proof she did not want to see the proof nor does she want to refund my money why would I want to stay at a place who steals from me and act like it’s OK to do so .

ONE HUNDRED PERCENT It's wonderful when a person exceeds your expectations. So far my experience with Whimstay has been fantastic. As easy as their web interface is to use, I still made a blunder while reserving a property. I'm new to Whimstay and this was my first experience with the company and their website. Fortunately for me, they made it super easy to reach out and let them know about my mistake and my issue. Jennifer C. resolved my issue in record time. I would definitely recommend Whimstay. This customer is 100% satisfied.

Incredible booking experience + property! Had a wonderful experience booking our rental in Santa Fe for NYE weekend! Extremely easy to book, excellent customer service both leading up to the stay as well as day of check in. The property was incredible and the pictures didn’t do it justice! There were gorgeous views from almost every side of the house, and an amazing wrap around patio which made watching the sunrises and sunsets magical. There was even a little playground set for the kids on property! House was extremely clean upon arrival and all 4 bedrooms had very comfortable beds with nice sheets. We will absolutely be using Whimstay to book our family vacation rentals in the future, and even look forward to renting the same property the next time we return to Santa Fe!