Cannot cancel for any reason when… Cannot cancel for any reason when you’re within 60 days. Kinda eliminates emergency cancellations. Won’t ever use Whimstay again!! Had some conversations with customer service and they seem to have the scam air tight. AVOID!! AVOID!!

Would definitely recommend Whimstay was great to work with! We had a vacation with quite a few last minute changes to work around a family wedding, and they were very helpful, more accommodating than they needed to be, and their customer service was top notch. I will definitely work with Whimstay again.

Triples the price week before checkin Update: First let me say Whimstay stepped up and took ownership of this situation. Although Whimstay did not take care of the matter immediately as I would have preferred saving much time and anxiety it has been settled to my satisfactory. Booked my trip 6 weeks in advance. Contacted me via email 9 days before check-in with cancelation and the option to pay triple the price to keep the reservation. Reading other reviews this is a trend with this company. Funny how Whimstay's response admits to not meeting their own expectations, and does not offer any viable solutions that work for the customer. I Quote "Incidents like this are rare but highlight areas where we need to improve our systems and communication processes." End Quote. With that said why would Whimstay not take care of the customer in the first place.

Fantastic customer service! Fantastic customer service! We made our reservation but because of an unexpected scheduling conflict, we had to push our trip back one day. Rather than cancel our trip under Whimstay's new cancellation policy (within 24 hours of booking) and rebook it, I contacted Whimstay. Elizabeth from Whimstay's Traveler Advocacy Team worked with the host to quickly and seamlessly move our reservationas needed without us having to do anything. Fantastic service!

ONE HUNDRED PERCENT It's wonderful when a person exceeds your expectations. So far my experience with Whimstay has been fantastic. As easy as their web interface is to use, I still made a blunder while reserving a property. I'm new to Whimstay and this was my first experience with the company and their website. Fortunately for me, they made it super easy to reach out and let them know about my mistake and my issue. Jennifer C. resolved my issue in record time. I would definitely recommend Whimstay. This customer is 100% satisfied.