The counselor for your travel itinerary… The counselor for your travel itinerary insurance was the worst. She made me wait for an hour, saying the process was in progress, and then suddenly ended the call, saying she would call me back in a moment. Of course, no call came back and another agent said that no claim had even been filed. I'm sure she's teasing me because my English isn't perfect.

Excellent Service Easy check in and check out. Unit was very clean. Whimstay was very quick to help resolve an issue with being on the beach rental list, and a repair man showed up quickly to fix the master tub handle. Fees were cheaper than other booking sites, too. We loved the location and look forward to returning and booking again through Whimstay.

It seems like they are not adhering to their cancellation policy. I will never, ever use them again! Accidentally booking the wrong condo was a nightmare - trying to figure out all the fees and payments ended up costing me $7000. And even though we're 95 days out from the trip, which is three whole months away, they still won't let me cancel or give me a full refund. It's ridiculous! Their cancellation policy supposedly only applies to bookings made 0 to 60 days before checking in, so why won't they let me cancel?! I've had enough of these people. I will never book with them again - ever!

Don’t use someone’s card without authorization. This company has tried it. I have proof they think it’s OK I have not checked in yet, but I paid for three day stay in Belize. This company has tried twice to charge me for things I have not approved I called in about it and the manager said if it’s in pending don’t worry about it it hasn’t gone through. She did not understand if I paid for something. Why are you trying to use my card whether it goes through or not that’s fraud it’s my money I didn’t approve you trying to get money from my credit card, she excused it it hasn’t happened if your money is not withdrawn from your account. I told her I prove it to you snapshot it. Would you like to see the proof she did not want to see the proof nor does she want to refund my money why would I want to stay at a place who steals from me and act like it’s OK to do so .

I booked a rental and had some… I booked a rental and had some complications, and after working with Whimstay’s advocacy team for a couple days they were able to give me a refund. They were all super helpful and patient with me and we got a result that made everyone happy.