Would definitely recommend Whimstay was great to work with! We had a vacation with quite a few last minute changes to work around a family wedding, and they were very helpful, more accommodating than they needed to be, and their customer service was top notch. I will definitely work with Whimstay again.

The counselor for your travel itinerary… The counselor for your travel itinerary insurance was the worst. She made me wait for an hour, saying the process was in progress, and then suddenly ended the call, saying she would call me back in a moment. Of course, no call came back and another agent said that no claim had even been filed. I'm sure she's teasing me because my English isn't perfect.

Incredible booking experience + property! Had a wonderful experience booking our rental in Santa Fe for NYE weekend! Extremely easy to book, excellent customer service both leading up to the stay as well as day of check in. The property was incredible and the pictures didn’t do it justice! There were gorgeous views from almost every side of the house, and an amazing wrap around patio which made watching the sunrises and sunsets magical. There was even a little playground set for the kids on property! House was extremely clean upon arrival and all 4 bedrooms had very comfortable beds with nice sheets. We will absolutely be using Whimstay to book our family vacation rentals in the future, and even look forward to renting the same property the next time we return to Santa Fe!

Triples the price week before checkin Update: First let me say Whimstay stepped up and took ownership of this situation. Although Whimstay did not take care of the matter immediately as I would have preferred saving much time and anxiety it has been settled to my satisfactory. Booked my trip 6 weeks in advance. Contacted me via email 9 days before check-in with cancelation and the option to pay triple the price to keep the reservation. Reading other reviews this is a trend with this company. Funny how Whimstay's response admits to not meeting their own expectations, and does not offer any viable solutions that work for the customer. I Quote "Incidents like this are rare but highlight areas where we need to improve our systems and communication processes." End Quote. With that said why would Whimstay not take care of the customer in the first place.

Amazing experience dealing with Autumn! Had an amazing experience dealing with Autumn! Autumn responded to my email within a couple of hours and was able to process my cancellation very quickly! Needless to say, we were disappointed, we could not see Bruce Springsteen, but we were very happy with the Wednesday service! Will definitely deal with whimstay again in the future!