Searchastay and VRBO cancelled after we had flights booked and will not contact us to help! I booked a rental on VRBO via Searchstay in Rosemary Beach, FL and had flights booked. VRBO and Searchastay cancelled the reservation via email to me with ZERO explanation. There are NO other rentals available at this point - VRBO and Searchastay will not return my emails and have not called me back. Do not trust Searchastay. I received a BOOKING CONFIRMATION and had to agree to a NO CANCELLATION POLICY.

Fantastic and quick customer service Ou trip to New York was booked in February before the pandemic was in full swing. This trip was booked for my anniversary with my husband. Booking this property was so easy and any time I had a question it was answered quickly. They were so accommodating in every way. Unfortunately due to Canadian travel restriction we can no long proceed with our plans for our anniversary so we’ve had to cancel our trip. We had zero issues canceling and it was done quickly and with great kindness. When we are able to book again, I will absolutely choose to book with Searchastay and Ben again. We can’t wait to visit New York and to stay at this prime location!

Highly recommended location!!! We have had an amazing vacation in the home. The management company was attentive when we had questions and remedied all issues very quickly. The home was clean and in great condition. We enjoyed the amenities of the clubhouse and had a super time staying here.

Refund difficulties. Booked a big property (over$3000) and unfortunately had to cancel. Cancelled within the full refund period. Once the refund was due, I received partial refund in odd amounts. Had to message a few times in order to receive full refund. Beware and ontop of your banking if you want your complete refund. Otherwise was easy to book etc.

Fabulous ! Great experience ! Great host! Responded very quickly, and was very accommodating to our needs/requests. Check-in instructions were super detailed and helpful. The house was very clean and well stocked. We could not have asked for a better location. Overall a wonderful place; we would stay here again easily!