Absolutely horrible customer service Absolutely horrible customer service. They lied to me over the phone and said we could reserve a cabin for our wedding and would have no issues setting up things with the vendors. Then they sent me an email after I paid my reservation fee and refused to give me the address so I could coordinate with my vendors. When we requested a refund for the amount of the deposit since it is impossible to coordinate with vendors when you can't give them an address they refused. This company is horrible.

Check in was 4pm our cabin wasn't ready… Check in was 4pm our cabin wasn't ready till 8pm and still wasn't completely cleaned. The Wi-Fi didn't work the arcade games didn't work. We tried to use hot tubs but the water was coming out black, the shower water smelled like raw eggs and was discolored. Our experience was terrible this is our 3rd time booking and never experienced this. The properties are going down hill won't be back ‼

We stayed in H2Oasis We stayed in H2Oasis. The cabin was nothing like pictured. I don’t know we’re to begin. Sliding door handle broken. Pool outside door not functioning. Dirty pool, bugs floating in an indoor pool. Hot tub disgusting. No chemicals available for pool or hot tub. Zero water pressure in the shower. 8 towels for a cabin that sleeps 10. No pool towels. Queen bed upstairs literally had a crater in the middle. 3/5 video games worked. No fire pit. Grass knee high. Broken outdoor furniture. Dirty dishes in the cabinet, lipstick on a glass. No hand towels or dish rags in the kitchen. No hangers in the so called closet. Maintenance came day one to check the pool. Placed a hose to fill it, asked us to remove the hose after it filled.

The cabins are a huge disappointment Our family couldn’t even take their shoes off, there were hairs on the bathroom utilities, the pool was filled with bugs and dirt, the hot tub was full of dirt and grime, and you can’t even feel comfortable in the beds which is where you are supposed to sleep at night. These cabins don’t even deserve a star...

terribly maintained cabin Extremely disappointed with the quality of our cabin. After several attempts to a manager the only resolve was new blankets. Floor boards are coming up from floor. Ceiling fan is falling apart. Months if not years of dust accumulated on decor. Mismatched curtains. Filthy deck. We have stayed with this company is the past. We were please, but this has ruined staying with this company. We will be looking else where. Only good thing about our cabin was the view.