Don't do it!!!!! Last year the bathroom was leaking over the kitchen. We didn't have any pots and pans. Cabinet doors in the kitchen were broken or missing. When we called guest services nobody ever showed up. Tried them again this year. We ended up having to cancel due to a death in the family and lost our entire deposit of almost $2000. This is a horrible place to get a cabin. I wouldn't recommend them to anyone.

Worst stay for our family Worst stay for our family. We rented “Altitude Adjustment” for 4 days. Floors were dirty, not a full set of pool balls, hot tub didn’t work, toilet flooded, cleaning supplies left out, one trash bag for 4 days and 12 people, smelled of mildew. No one came to fix toilet after several phone calls so my husband turned off the water to it and fixed it himself. After we checked out and discussed our entire situation to one of the customer service reps, she offered us 25% off our next stay. Needless to say we will not be booking through this company again. It’s a shame too since we come to gatlinburg and pigeon forge area 2-3 times a year.

The cabins are a huge disappointment Our family couldn’t even take their shoes off, there were hairs on the bathroom utilities, the pool was filled with bugs and dirt, the hot tub was full of dirt and grime, and you can’t even feel comfortable in the beds which is where you are supposed to sleep at night. These cabins don’t even deserve a star...

Check in was 4pm our cabin wasn't ready… Check in was 4pm our cabin wasn't ready till 8pm and still wasn't completely cleaned. The Wi-Fi didn't work the arcade games didn't work. We tried to use hot tubs but the water was coming out black, the shower water smelled like raw eggs and was discolored. Our experience was terrible this is our 3rd time booking and never experienced this. The properties are going down hill won't be back ‼

Cabin was filthy without advertised amenities Cabin was filthy, nasty, and disgusting with raggedy old furniture. Blinds were broken, fireplaces didn't work, theater room was a joke, pool table was nasty, no coffee pot (was told to buy one), bed linen looked old and dirty, cookware was old and cheap, and the office staff were dishonest and rude. I will NEVER book a cabin with them again. Left after 1 night and found another cabin. They refused to refund our money so we disputed it with our credit card company and got a refund. The cabin was NOTHING like the pictures and the website was very misleading.