Never Again. Upon arrival, the air conditioning was broken and the backyard was completely polluted with trash including cans, Solo cups, plates, and other garbage. The house was not clean. There were Doritos on the floor and steps. The surfaces were thick with dust and many windows had thick cobwebs in the INSIDE. The surround-sound in the media room did not work and there was a large leak in the ceiling on the first floor from the second floor bathroom. We had to keep a trashcan on the dining room table to catch the water. The Wifi went in and out and was mostly unusable. The only positive feedback we can give is that guest services was pleasant and responsive whenever we called about the problems we were experiencing. I would never stay here again or recommend it.

The cabins are a huge disappointment Our family couldn’t even take their shoes off, there were hairs on the bathroom utilities, the pool was filled with bugs and dirt, the hot tub was full of dirt and grime, and you can’t even feel comfortable in the beds which is where you are supposed to sleep at night. These cabins don’t even deserve a star...

No wi fi- we could not even use our cells to make calls Very dissapointed with your company. In almost 1 wks time you did nothink to fix our wi fi knowing we could not even call out or receive calls. You refused to move us to another cabin or refund us so that we may ho elsewhere.It was terrible to stay up in that cabin, with children in an unknown place and have no wi fi for us to connect and be able to make a call in case of emergency. Phone in cabin was not working eumither. If someone rents something then you should honor that. Thats what wr are paying for ! Shame on you guys...

We rented the legacy mansion from… We rented the legacy mansion from 9/14-9/17 to celebrates our dad's birthday. We chose this cabin because of the listed amenities. Apon arrival we realized NONE of the hot tubs worked, and the TVs in the bedrooms did not work as well. We contacted the listed number to report problems, in hopes that they would be resolved prior to the end of our stay. They were not. The maintance man arrived only to inform us that the owners of the cabin were aware of not working listed amenities and the TVs were just demos. To top it all off, it started to rain during our stay and we had to rearrange sleeping arrangements. This was the most awful vacation experience. IF you are looking to stay At the Cabins of Smocky Moutains Gaitlinburg Falls. Please reconsider. The customer service is awful and they listed amenities that they know are not working and not to mention the leaking roof. So if you want to stay where there is no TV, the air hockey table was broken, Broken hot tubs, a leaking roof and beyond sub poor custer service, this is your spot!!!!

This place is horrible and should not be allowed to rent cabins out The cabin was dirty the pool was dirty the hot tub was dirty the beds were barely made with no top sheets there was standing dirty water in the pool room the microwave didn’t work the ice machine didn’t work there wasn’t even enough rolls of toilet paper to accommodate the number of people we had or towels when you called to complain they said 2 to 4 hours and then they would never show up! It was a horrible awful experience and they charged us a lot and they only refunded $125 what a rip off this place should not even be open if they’re going to rent cabins out in these conditions! No garbage cans in any bathrooms either, pool pump filter went out as well. It was our family reunion for thanksgiving and I wish we had stayed somewhere else. We totally got ripped off.