Munyan Family
GBRemember When cabin Remember When cabin. Cabin to sleep10-12 people. Not enough towels and bedding provided. Had to call twice for them. Took hours to be delivered. Kitchen nozzle broken. Shower knob broken. Coffee pot leaked all over counter. Took hours to get a new one. Driving simulators broken all week, no reimbursement. Hot tub jets broken. Will never go back to this company!!!
Sharon Greiner
GBFamily of 3 rented the Black Bear… Family of 3 rented the Black Bear Rendez View cabin. The cleaning people were amazing (HK 12) JR and Kristy. We had an issue upon arrival, people refused to leave the cabin, during Hurricane Dorian. But, the office got that resolved and got the cabin cleaned. We truly enjoyed our cabin. All the amenities listed, nothing else needed. Office really took care of us!
RAIKEESHA BREWER
GBNo where near at luxury as our cabin… No where near at luxury as our cabin resort we stayed in 3 yrs old. Ac unit was broken on the upper level. We had water leaking in our bed rooms the refrigerator was leaking, Internet was not working at all just overall a bad experience for our trip so please do not book the Stepping On The Clouds cabin it need serious repairs
Staunchis Williams
GBDon't do it!!!!! Last year the bathroom was leaking over the kitchen. We didn't have any pots and pans. Cabinet doors in the kitchen were broken or missing. When we called guest services nobody ever showed up. Tried them again this year. We ended up having to cancel due to a death in the family and lost our entire deposit of almost $2000. This is a horrible place to get a cabin. I wouldn't recommend them to anyone.
Lasonya
GBCheck in was 4pm our cabin wasn't ready… Check in was 4pm our cabin wasn't ready till 8pm and still wasn't completely cleaned. The Wi-Fi didn't work the arcade games didn't work. We tried to use hot tubs but the water was coming out black, the shower water smelled like raw eggs and was discolored. Our experience was terrible this is our 3rd time booking and never experienced this. The properties are going down hill won't be back ‼