terribly maintained cabin Extremely disappointed with the quality of our cabin. After several attempts to a manager the only resolve was new blankets. Floor boards are coming up from floor. Ceiling fan is falling apart. Months if not years of dust accumulated on decor. Mismatched curtains. Filthy deck. We have stayed with this company is the past. We were please, but this has ruined staying with this company. We will be looking else where. Only good thing about our cabin was the view.

No wi fi- we could not even use our cells to make calls Very dissapointed with your company. In almost 1 wks time you did nothink to fix our wi fi knowing we could not even call out or receive calls. You refused to move us to another cabin or refund us so that we may ho elsewhere.It was terrible to stay up in that cabin, with children in an unknown place and have no wi fi for us to connect and be able to make a call in case of emergency. Phone in cabin was not working eumither. If someone rents something then you should honor that. Thats what wr are paying for ! Shame on you guys...

Rustic Splash not worth the money We stayed 3 nights at Rustic Splash in August of 2019. Unfortunately, our stay was less than what we expected. The first night I spent hours on the phone trying to report everything that was broke. The hot tub kept losing water. Finally on our last night the maintenance person discovered it had a leak. The jacuzzi tub had pieces missing and tile broken on the surrounding wall. The security system didn’t work. The air hockey game in the loft was falling apart. We found mouse droppings in four places in the cabin. Disappointed to say the least!!

No where near at luxury as our cabin… No where near at luxury as our cabin resort we stayed in 3 yrs old. Ac unit was broken on the upper level. We had water leaking in our bed rooms the refrigerator was leaking, Internet was not working at all just overall a bad experience for our trip so please do not book the Stepping On The Clouds cabin it need serious repairs

We rented the legacy mansion from… We rented the legacy mansion from 9/14-9/17 to celebrates our dad's birthday. We chose this cabin because of the listed amenities. Apon arrival we realized NONE of the hot tubs worked, and the TVs in the bedrooms did not work as well. We contacted the listed number to report problems, in hopes that they would be resolved prior to the end of our stay. They were not. The maintance man arrived only to inform us that the owners of the cabin were aware of not working listed amenities and the TVs were just demos. To top it all off, it started to rain during our stay and we had to rearrange sleeping arrangements. This was the most awful vacation experience. IF you are looking to stay At the Cabins of Smocky Moutains Gaitlinburg Falls. Please reconsider. The customer service is awful and they listed amenities that they know are not working and not to mention the leaking roof. So if you want to stay where there is no TV, the air hockey table was broken, Broken hot tubs, a leaking roof and beyond sub poor custer service, this is your spot!!!!