We are disappointed staying at your … We are disappointed staying at your condominium.

Could use a freshening up Could use a freshening up! Overall location and size of property were as advertised and more than adequate for a large group. Major complaint which I had with the house (and reason for low rating) was on overall cleanliness. Carpets were so filthy throughout (especially staircases and bedrooms) that was difficult to stomach walking on them. Also found condition of bathrooms to be less than appealing. Price point for the rental was great but old adage of getting what you pay for is very applicable here.

SHADY AND UNPROFESSIONAL This is my second day on vacation and my family is still not in the unit that we booked for the 21st through the 28th. I called yesterday and spoke to the Westgate Myrtle Beach and they told me my unit was ready. We arrived after a 13 hour drive to be stuffed in a very small Hotel room, because they rented our unit!!!!!!!!! The hotel room is a 2 Star at best. Very small. I have called Customer Service and have left my number numerous times. I have also sent emails with no response. However I did get an email from Camilla about enjoying our stay. What a joke. This is by far the worst experience I’ve ever had on a vacation rental. The fine print did not cover them renting our unit and sticking us in a hotel room at a ridiculous rate of what we paid for the unit. The hotel gave us a 50$ gift card for their restaurant and waved our resort fees but also promised to resolve first thing this morning. I checked at the desk this morning and they basically did not understand how or why this was an issue. I don’t understand how a resort and Vacatia can double book a unit and leave the consumer hanging.

Bad timeshare Bad timeshare, they will not work with customers, the Grand shores West is a dump with horrible parking, and They charge more for maintenance fees and trumped-up charges than my Hilton Hawaii Timeshare. Most of the time customer service is no working. No AC in the hallway for more than 2 years, tiny dumpy rooms. All and All I am trapped into a horrible situation. Vacatia has worse integrity then Wyndham.

Back in February of 2021 my bank debit… Back in February of 2021 my bank debit card was compromised and a charge of $501.14 was taken from my account. I text the company through messenger and they never responded. The bank wanted a police report so they could investigate. I was asking Vistania if they could supply name of person/person's that used the debit card to pay for rental. It would of helped with investigations and I could have them arrested. Long story short, the bank said everything looked legit and therefore they are not refunding money. The police closed case due to this. So I am out $2268.