Easy to talk to a LIVE person! I made a serious mistake when making a recent booking and needed to call customer service. It was easy and quick to be connected to a LIVE person to assist me. Jerson took the time to examine my situation and placed me on a brief hold while he contacted the venue directly. He worked with them to remedy my issue to everyone's satisfaction. I've used a number of booking services in the past but from now on I will only use Viator.

Amazing Joe the guide and tour We took this Grand Canyon excursion from Vegas by this Tour company. The guide Joe was amazing very funny, very considerate and wisely used his personal knowledge of the place and itinerary to craft us the perfect day excursion He has gone above and beyond to make us feel as the best group in the world, including taking photo of us and giving us advices Along the way We strongly recommend The store and the tour guide, which both were amazing

Choosing tours Choosing tours, checking availability, and purchasing was very easy. When searching 20-30 tours over multiple days it would be helpful to have a Tour Number to search for instead of a many worded heading. I get the favorite heart but still when searching out many tours a reference number to search on would be very helpful. Also there were inconsistencies in the overviews. Many just were not specific about the tours and what's included.

Viator should have provided insight for… Viator should have provided insight for customizing the tour. We had two individuals who had difficulty keeping pace with the tour guide. If Viator had simply given some sort of guide that could have helped us determine what type of tour would work for our group, that would have helped. The tour guide was very nice and tried to show us all the places listed on the tour, but for our group we should have chosen a slower-paced tour with less trains. A customization guide or questionnaire could have helped us plan the perfect custom tour.

despite contact the agents(everytime… despite contact the agents(everytime not the same agent I chatted with)several times, my problem in booking for 12 pax is still unsolved until now. At the booking platform, I can only book 1 group of 7 pax maximum, whereas I need to book 2 groups(we are a group of 13 pax). The agent emailed me the link to book for 2 groups, but still the slot is always "sold out" when I tried to book the 2nd group.