Great customer service I booked several trips in Italy and the Greek Islands, even though my cruise ship offered their own excursions. Viator oggets more tours and for better pricing. From what I am experiencing. the specific tour guides at the different ports are aware that o am on a cruise ship, and make sure our port arrival and departures times are noted, so we won't miss our ship. I also contacted Viator a few times about modifications and always was responded too quickly and with sincerity. Great Company to use!! Being far from home we are confident we will be taken care of

Watch out for Pirate Taxies With a bit of a hiccup in the beginning, our driver did arrive to pick us up from the airport. He was very friendly. Watch out for pirate taxies that try to cancel your reservations when waiting for your ride. There are a lot of them outside the airport who use all kind of misdirection to persuade unknowing patrons to cancel their reservations. Our prearranged driver got us to the resort, from the Airport, within 25 minutes. He helped load and unload our luggage. When going back to the airport, our driver was on time and, once again, helped us with loading and unloading our luggage.

Excellent service from start to finish Excellent service from start to finish, clear instructions on pickup point from the airport. Comfortable vehicle and courteous driver just a pity that this company didn’t transfer us back to the airport after our holiday as a dispicable Uber driver tried to charge us £92 for the same journey from Viator which cost £34.Viator highly recommended!

Choosing tours Choosing tours, checking availability, and purchasing was very easy. When searching 20-30 tours over multiple days it would be helpful to have a Tour Number to search for instead of a many worded heading. I get the favorite heart but still when searching out many tours a reference number to search on would be very helpful. Also there were inconsistencies in the overviews. Many just were not specific about the tours and what's included.

Why Late ??? The driver was very knowledgeable and funny, He was late picking us up,which caused us to rush in to meet our boat time schedule to the USS Arizona, when we got there we were told that because we missed our allotted time our tickets were voided. Lucky for us that the following time slot did not have many passengers so we were able to go ahead with our visit. The scheduling should allow for traffic etc. To me there is NO excuse for arriving late