Why Late ??? The driver was very knowledgeable and funny, He was late picking us up,which caused us to rush in to meet our boat time schedule to the USS Arizona, when we got there we were told that because we missed our allotted time our tickets were voided. Lucky for us that the following time slot did not have many passengers so we were able to go ahead with our visit. The scheduling should allow for traffic etc. To me there is NO excuse for arriving late

Want to do the Samaria Gorge? Don’t use Viator Less than morning the day before the trip the Local guide texted us and refused to pick us up at the hotel which you offered, and then when we agreed to drive an hour at 4 in the morning to a town closer to him he said there were no seats. Your website offered no toll free way to call to resolve this. This stressful process lasted 3 or 4 hours with no resolution, so you have ruined our day and vacation since the Samaria Gorge hike was THE reason we came all the way here. Shame on Viator.

Easy to talk to a LIVE person! I made a serious mistake when making a recent booking and needed to call customer service. It was easy and quick to be connected to a LIVE person to assist me. Jerson took the time to examine my situation and placed me on a brief hold while he contacted the venue directly. He worked with them to remedy my issue to everyone's satisfaction. I've used a number of booking services in the past but from now on I will only use Viator.

If you are in the Playa Flamingo area TAKE the Lazy Lizard Sunset Cruise!! We took the Lazy Lizard Sunset Cruise and it was amazing! The captain and crew to exceptional care of us. There was sailing, snorkeling, paddle boarding, and sunset watching. They were extremely generous with the food (far more than a snack like it says) and were very generous with the drinks. The music was great and the boat was not at all crowded! I cannot recommend this experience enough! Do it- You will not be sorry!

Watch out for Pirate Taxies With a bit of a hiccup in the beginning, our driver did arrive to pick us up from the airport. He was very friendly. Watch out for pirate taxies that try to cancel your reservations when waiting for your ride. There are a lot of them outside the airport who use all kind of misdirection to persuade unknowing patrons to cancel their reservations. Our prearranged driver got us to the resort, from the Airport, within 25 minutes. He helped load and unload our luggage. When going back to the airport, our driver was on time and, once again, helped us with loading and unloading our luggage.