Very bad service -

Amazingly Outstanding Customer Service, An Angel Indeed I was looking for a reasonably price airfare to San Francisco and I'm searching for 2 days until this lady by the name of EMMA come to rescue me. I'm skeptical at first because I was hacked before and doubted the airfare she's giving me. The costs is incredibly reasonable considering the duration and time slot I provided to her. She's courteous, friendly, and ready to answer all my questions. For future travel preference, I'll ask for fares first with this website before searching for other websites. Hat off for Emma's outstanding customer service.

First time using IQ fares First time using IQ fares. David was awesome, he helped me with my trip to Dominican Republic I told Him my concerns and that I was A missionary and I really felt he took that into consideration to help me find the best flight. He was patient with never once felt "salesy" so that was great! Definitely using again!

Excellent customer service Excellent customer service! Back and forth with different dates and flights from Vancouver to Amsterdam on 2 or 3 days notice.... took 4 pleasant phone calls and over a dozen emails but they beat any other price by over $400 ! Thank you Haizel (ext 515)

The experience with the staff at IQ The experience with the staff at IQ, David in particular was helpful. The reason for the 2 stars is the discovery of what they charged above my ticket price. A quote of $683.35 was provided which I accepted. I later learned from statements United Airways had charged $471.35 and IQ had their separate charge for $212, almost 50% ?? If that is a accurate commission/service fee this needs to be looked into and regulated because I can't imagine 'The Trade Commission' would allow an almost 50% broker fee without additional consumer disclosures. That would go beyond the perils of any norms in sales I know. Wondering now how much I would have saved calling the airlines myself. I'm going to have this transaction looked at and follow-up with this review