Absolutely horrendous customer service… Absolutely horrendous customer service and misleading full refund wording on their website. (Might even be illegal) I recently rented 3x Harley’s for a route 66 trip note I’m from the UK so this was a big deal. The deposit was paid and full payment due 4 weeks before collection. Being a good citizen I decided to pay the full amount 3 weeks prior to the full amount being due as the website said full refund available. Unfortunately one of the riders had to pull out for personal reasons. I contacted Eagle riders and asked for a refund on that bike but we still wanted the other 2. To my surprise somewhere in the small print the “full refund” is in the form of store credits😱 (not very useful to me from the UK) as I signed the T&Cs they refused to budge and effectively told me I was stupid to pay the full fee before it was due so nothing they can do. What horrendous customer service is that !! I can only advise other consumers to either not use this company ever or ensure you don’t need to cancel as there full refund text on there website is a scam and misleading.

Great customer service We had a complicated re-booking since a trip delayed due to Covid. Desiree at Eagle Rider was so helpful, and walked us through our Claim Codes, plus membership credits. She should get a raise immediately. Eagle Rider is our go-to company for motorcycle rentals and it's obvious why!

Amazing way to make memories! We have done several motorcycle trips with Eagle Rider and they are always amazing! California, Oregon, Nevada....all gorgeous destinations with friendly teams to get us set up and on the road as soon as we arrive. Have never had an issue with any of their bikes, always well serviced, and once we even forgot to make a reservation for one person, and they figured it all out at the last minute. Wonderful experience and great memories!

Best Motorcycle Rental Service Since 2020 I've been a frequent renter and member of Eaglerider - primarily out of San Francisco and Las Vegas. With a wide selection of bikes (which often get updated!) and an outstanding support staff, you can rest assured that your riding experience will be top notch. Most of my rentals have been checked out by Pascal and I can personally attest to his excellent customer service and bike/riding knowledge. If you're in Vegas and he's handling your rental, you'll be well taken care of. Look no further for the best bike rental experience.

A long time EagleRider customer A long time EagleRider customer. Always have very positive experience with them. To close out the riding season, I rented a Street Glide while visiting my parents just outside Chicago. Took a day ride to Galina - just beautiful. Danny Brown from ER Chicago was very accommodating and got me on the road fast. This is why I keep coming back.