Perfect waist pack Leather waist pack was exactly what I wanted for my dog walking hikes in the mountains, but can & will wear it in town also. The tan leather is really pretty & soft- have worn it daily for a month in rain, snow & below zero weather- it looks like new. Love it & plan to buy another in a different color.

The best customer service anywhere! Luggage Pro has a great selection at reasonable prices. But most of all, I have been impressed with the remarkable customer service! I got a personal phone call within 48 hrs with an answer to my questions. Plus a response by email. I will be shopping for more luggage in the near future (probably this fall) and LP is now my "go-to". Thankyouthankyouthankyou!! Barbara

On the main page On the main page, my item reported a $30 rebate, but this was not applied at checkout. Customer service was not available, even by live chat. When I got my bag a few days later, it was the wrong bag with the wrong color. Despite calling customer service "during business hours", I was repeatedly sent to voicemail. Most of the positive reviews on here appear to be written by LuggagePro's team of marketing bots. What a scam. Update: 2.5 weeks after my initial order with 3-day shipping, I received the correct bag. An email to the CEO got my shipping fee refunded. My rating still stands.

$15 return fee for new items is… $15 return fee for new items is completely unreasonable today. The ordered item didn’t meet my expectations so now I have to pay a fee that isn’t charged anywhere else for new items with tags? Stay away from buying a small item here because they charge $15 to return anything.

Great experience Very pleased with the service and product I ordered. It was shipped promptly, arrived ahead of schedule and in perfect condition. The suitcase I ordered was exactly as described, at the absolute lowest price I could find anywhere on the internet. Will definitely do business again in the future. Thanks for a great job Luggage Pro!!