Bad hotel, good hotel Guide, greeter, and drivers we’re knowledgeable and friendly. The royal Olympian hotel in Athens was overcrowded with tours with a half hour wait for breakfast. The service was not good. The hotel in Santorini the Mystique was perfect and the staff was excellent

Ya'lla did not execute well We just finished a Ya'lla tour of Israel and we do not recommend using Ya'lla. The local Israeli tour operator that Ya'lla used had a different itinerary than what Ya'lla had given us. Ya'lla management was dismissive of our valid concerns about the differences and the confusion it caused to several couples on the tour. The tour had some stops that were inaccurately described and ended up being a waste of time. For example, visits to a "winery" and an "olive oil factory" ended up being stops to small retail stores so the operators could sell their merchandise. We really did not learn anything about Israel's olive oil or wine industries or production. The tour guide did not keep us on track each day; we consistently ran behind so that we got to our hotels later than expected, which impacted the time we could spend exploring cities in the evenings. We ended up with a different tour guide and driver in the middle of the tour, which broke the rhythm of the tour. Israel is a great place to explore and we recommend you do it with a better operator.

Avoid this company After a less than stellar 5* tour to Egypt, I wrote to the owner of the tour company out of courtesy to let him know the things I was disappointed in and that I would be posting somewhat negative reviews. What I got back was a defensive diatribe about his tour and his people and the following threat: “As your treats to post negative comments, I’m not threatened. You have no idea who I‘m and you have no idea about the arsenal I have in order to handle negative and not justified comments. I guess that if you chose to file something, you will find out.” The interesting thing is that I didn’t ask for anything from him and was just giving feedback. I would avoid this company because the owner is truly unfriendly and not good to work with.

Magical Israel Tour I am on a plane on my way home from Magical Israel Tour, I was shocked to learn that Y’Alla Tours gave my tour to a Consolidated Tour Company without telling me. The van that I was picked up in was old and the driver was my guide. I should have had a nice comfortable van with a driver and guide. We were unable to go to Carmel Market because driver/guide could not find a parking spot. That should never have been for the amount of money we paid. Our driver from Eilat to the airport had my husband sitting in front with someone else’s luggage on his lap. Tzefat our driver/guide would not let us spend extra time because it was Shabbos, The kibbutz supposedly was to have activities. They had nothing it was boring, The sightseeing was great.

A great trip to Israel We were overall very happy with our tour of Israel. Our guide did an outstanding job of guiding a very diverse group (multiple countries, ages, and faith) of people through an incredibly complex country. We were very happy with the wide range of experiences that we were able to see in Israel. The hotels, transportation arrangements and other logistics worked very well. We are very glad we made the journey!