If I could give them less than one… If I could give them less than one star, I would. THEY cancelled our trip, after postponing it for 2 years due to Covid. They won't issue a refund at all. A co-traveler gave them not only the deposit but an additional amount - $5500! - over and above the deposit - they won't give that back either!!!!!!!!!!!!!!!!!!!

Bad hotel, good hotel Guide, greeter, and drivers we’re knowledgeable and friendly. The royal Olympian hotel in Athens was overcrowded with tours with a half hour wait for breakfast. The service was not good. The hotel in Santorini the Mystique was perfect and the staff was excellent

Our trip to Israel and Jordan last week, 100% hassle free! Our trip to Israel and Jordan last week was 100% trouble free. We did a private tour, party of 4. Everything was outstanding, very well organized, superb guides and drivers, ALL of our needs met from airport arrival to airport departure. Money well spent. Excellent service by Roe at Ya’lla. Will highly recommend their services.

The tour in Egypt was a dream come… The tour in Egypt was a dream come through. We had an amazing experience. We were met on time by our egyptologist guides, transfer guides and drivers except on one occasion. I recommend to carry a smartphone to contact Ya'lla office in Egypt in case of emergency (very useful). The itinerary was respected, few optional additions offered (all worthed). Shoppings stops, as expected, but good produces offerings, no pressure to buy. The tipping guide was helpful. Wished the Egyptians were taking Canadians dollars. I would skip the farewell lunch at the end.

Their customer service was horrible Their customer service was horrible. I booked a second trip with them because my first experience was great. However, Teri's response to our trip cancellation due to the pandemic has been unprofessional and atrocious. They are refusing to refund our money despite the fact that we can not enter the countries planned on our trip. I will never use them again.