Customer Service is non-existent Tried to book on line but it was complicated and I had questions. They have an 800 number but it just goes to a long phone tree and I waited nearly 30 minutes before hanging up out of frustration. I couldn’t find an email. The “deals” aren’t really as presented. It’s basically a bait and switch. You’d be better off to go directly through the cruise line. The prices appear to be more on the cruise line sites but they actually aren’t, they’re just upfront about all the extras.

Website not user friendly Website not user friendly. Couldn’t get it to book online. When I called customer service, she couldn’t find my saved itinerary. Finally got a booking. Customer service rep was friendly and helpful.

The people at Alaska Cruises went above… The people at Alaska Cruises went above and beyond to help us reserve 4 adjoining rooms and worked hard to make a discounted rate apply to them all. Our first two room bookings completed the allotted discounts that were available. They made our group trip possible.

So far So far, so good. Haven't gone on the cruise, so will try to evaluate that another time, Everything went well with the scheduling, website information and emails, etc. Agent, Montana Brandt, has been exceptionally helpful, professional and pleasant. B and C

Poor communication Poor communication. They do not contact you at all prior to final payment being due, they want you to lose your deposit. In fact you will get nothing from them after your initial confirmation emails. Horrible business practices.