You phone representative was very… You phone representative was very professional, stayed with me until all questions were answered and made sure there were no details left out. When it came to my money, she made suggestions which led me away from her own company's profits, but saved me money. Very helpful.

Incompetent Travel Agency Some of the travel agents are very incompetent, not knowing what they can do for customers and not carrying out undertakings they promise to complete. There are other agents who are efficient and apologize for errors others made and rectify the situation. Sometimes they keep you on hold on the phone for an extended period of time while they attempt to process sales they finally say that they are not allowed to process. Payments sometimes do not show on their statements, but are later corrected. I was asked to check off "declined" for purchases already made. I suspect that they have a poor software program to work with, which exacerbates the booking process.

Poor communication Poor communication. They do not contact you at all prior to final payment being due, they want you to lose your deposit. In fact you will get nothing from them after your initial confirmation emails. Horrible business practices.

Sound advice from experienced travel adviser The idea of a cruise had been a "consideration" until my partner expressed a strong interest in an Alaskan adventure. Not knowing the first thing about arranging this kind of trip, I searched the Internet for ideas and options. When I came upon AlaskaCruises.com and their "press to call" option, I quickly learned there are very knowledgeable travel advisers available to walk me through all my questions. Over the course of a few days we had found an ideal travel option that met our timeline. I have already shared my experience with friends looking for help in booking their own travel.

Sherief is amazing! I felt I bombarded our agent, Sherief, with a million questions (and I still have more!) as we are in the early phase of having finally secured arrangements. She had answers for them all and, additionally, has volunteered so much information. In every interaction she has been extremely pleasant, patient and fun. She has made it feel as though I’m talking with a friend, all the while maintaining an air of professionalism. If there’s another cruise in our future, I’ll be calling Sherief!