Delighted! We are repeat clients of Maggie! She made certain our first experience with Holland America several years ago was the best, and we were delighted that she was able to help us again. (I kept her extension number!) Maggie is very patient and extremely knowledgable about the ships, sites, and experiences that make for a wonderful trip. Thanks, Maggie!

Do not use this website/service I suspect this website is a scam. At first I was excited to find a cruise to Alaska for such a good price but that excited feeling didn't last long. I was called by a representative and when I told him that I couldn't book something right away because I didn't have the time off work approved yet, he became aggressively pushy. Threatening that prices had gone up while we were on the phone, etc. After I hung up on him I had three other representatives call-pressuring me to purchase a cruise with them. I felt very uncomfortable with this behavior. I called Holland Cruise lines directly and they were able to get me a better room for less money. Cruise booked! I am so glad I did not book with alaskacruises.com. I am still getting phone calls from these people even after I emailed them explaining my disappointment with their business. I have also filed a complaint with the BBB. My suggestion to you is to do your homework and research before these vultures steal your money. The representative I spoke with (that you should avoid at all costs) is named Sanjay- ext: 69843

Incompetent Travel Agency Some of the travel agents are very incompetent, not knowing what they can do for customers and not carrying out undertakings they promise to complete. There are other agents who are efficient and apologize for errors others made and rectify the situation. Sometimes they keep you on hold on the phone for an extended period of time while they attempt to process sales they finally say that they are not allowed to process. Payments sometimes do not show on their statements, but are later corrected. I was asked to check off "declined" for purchases already made. I suspect that they have a poor software program to work with, which exacerbates the booking process.

Sherief is amazing! I felt I bombarded our agent, Sherief, with a million questions (and I still have more!) as we are in the early phase of having finally secured arrangements. She had answers for them all and, additionally, has volunteered so much information. In every interaction she has been extremely pleasant, patient and fun. She has made it feel as though I’m talking with a friend, all the while maintaining an air of professionalism. If there’s another cruise in our future, I’ll be calling Sherief!

So far So far, so good. Haven't gone on the cruise, so will try to evaluate that another time, Everything went well with the scheduling, website information and emails, etc. Agent, Montana Brandt, has been exceptionally helpful, professional and pleasant. B and C