It has been difficult to get any… It has been difficult to get any information on the confirmation of my trip. I received an email -but wanted to speak with someone about the reservation and have found the hours to be terrible to navigate on west coast time.

Do not use this website/service I suspect this website is a scam. At first I was excited to find a cruise to Alaska for such a good price but that excited feeling didn't last long. I was called by a representative and when I told him that I couldn't book something right away because I didn't have the time off work approved yet, he became aggressively pushy. Threatening that prices had gone up while we were on the phone, etc. After I hung up on him I had three other representatives call-pressuring me to purchase a cruise with them. I felt very uncomfortable with this behavior. I called Holland Cruise lines directly and they were able to get me a better room for less money. Cruise booked! I am so glad I did not book with alaskacruises.com. I am still getting phone calls from these people even after I emailed them explaining my disappointment with their business. I have also filed a complaint with the BBB. My suggestion to you is to do your homework and research before these vultures steal your money. The representative I spoke with (that you should avoid at all costs) is named Sanjay- ext: 69843

Website not user friendly Website not user friendly. Couldn’t get it to book online. When I called customer service, she couldn’t find my saved itinerary. Finally got a booking. Customer service rep was friendly and helpful.

Customer Service is non-existent Tried to book on line but it was complicated and I had questions. They have an 800 number but it just goes to a long phone tree and I waited nearly 30 minutes before hanging up out of frustration. I couldn’t find an email. The “deals” aren’t really as presented. It’s basically a bait and switch. You’d be better off to go directly through the cruise line. The prices appear to be more on the cruise line sites but they actually aren’t, they’re just upfront about all the extras.

Sound advice from experienced travel adviser The idea of a cruise had been a "consideration" until my partner expressed a strong interest in an Alaskan adventure. Not knowing the first thing about arranging this kind of trip, I searched the Internet for ideas and options. When I came upon AlaskaCruises.com and their "press to call" option, I quickly learned there are very knowledgeable travel advisers available to walk me through all my questions. Over the course of a few days we had found an ideal travel option that met our timeline. I have already shared my experience with friends looking for help in booking their own travel.