Goes by AlaskaCruises.com UPDATE: The company reached out to remedy the issue, apologize for the confusion and were able to add my original credits to my account. This company goes by AlaskaCruises.com and also icruise.com and their parent company goes by both Arrivia and WMPH. I booked my first cruise with this company and immediately had problems that lasted over 9 months. I had to call every other week for that entire 9 month period because they put several free packages on my receipt but then refused to honor the receipt. I was told on 5 different occasions that the issue was a technical glitch on their end and that a supervisor would fix it and call me to let me know. No one ever called me. All 5 times it was a lie to get me off the phone. I am still missing my free drink package free gratuities and free Wi-Fi along with a $200 on board credit. All of these items are listed very clearly on my receipt and were the reason I purchased the package but the company is refusing to give any of them to me. I believe this is a legitimate scam that they are running to get people to sign up; please look at other reviews that are very similar. It appears as though they get you to sign up and promise things on your receipt but then just hope you get exhausted and stop calling. Today I asked for another supervisor and was flat out denied by the call center worker who said that a supervisor was not going to talk to me.

Ian Simmons developed a rapport with me… Ian Simmons developed a rapport with me quickly. He inquired appropriately of the special needs I had for my son, understood them quite well and made me feel like he truly had our best interest in mind. His descriptions and advice showed his knowledge of the options and his caring of our situation. Anticipating a great trip.

Confusion and Bad Feedback Initially flood you with more information than one needs Some times not to clear in explanations. When requesting clarifications not a full answer as they pay little attention to detail Did not list us as seniors. Initially assigned us to one stateroom with 4 persons occupying it . We had that changed. Then they assigned us "Dining Table Size2" whatever that means (not clear) however we are 4 persons. Frankley, of all the oher cruises we have taken (including 2 with the same Holland American Line) this has been the most frustrating -- sine all others had been straight forward.

Delighted! We are repeat clients of Maggie! She made certain our first experience with Holland America several years ago was the best, and we were delighted that she was able to help us again. (I kept her extension number!) Maggie is very patient and extremely knowledgable about the ships, sites, and experiences that make for a wonderful trip. Thanks, Maggie!

The people at Alaska Cruises went above… The people at Alaska Cruises went above and beyond to help us reserve 4 adjoining rooms and worked hard to make a discounted rate apply to them all. Our first two room bookings completed the allotted discounts that were available. They made our group trip possible.