Customer Service is non-existent Tried to book on line but it was complicated and I had questions. They have an 800 number but it just goes to a long phone tree and I waited nearly 30 minutes before hanging up out of frustration. I couldn’t find an email. The “deals” aren’t really as presented. It’s basically a bait and switch. You’d be better off to go directly through the cruise line. The prices appear to be more on the cruise line sites but they actually aren’t, they’re just upfront about all the extras.

Terrible service Terrible service, no return calls upon request and uncaring booking agent after she got the booking. What a joke: The agent promised that Trisha would call me, but she NEVER called until my posting. Even then, it appears someone called ONCE but did not leave a message. Funny how others can leave messages because the mailbox is not full.

It has been difficult to get any… It has been difficult to get any information on the confirmation of my trip. I received an email -but wanted to speak with someone about the reservation and have found the hours to be terrible to navigate on west coast time.

Sherief is amazing! I felt I bombarded our agent, Sherief, with a million questions (and I still have more!) as we are in the early phase of having finally secured arrangements. She had answers for them all and, additionally, has volunteered so much information. In every interaction she has been extremely pleasant, patient and fun. She has made it feel as though I’m talking with a friend, all the while maintaining an air of professionalism. If there’s another cruise in our future, I’ll be calling Sherief!

You phone representative was very… You phone representative was very professional, stayed with me until all questions were answered and made sure there were no details left out. When it came to my money, she made suggestions which led me away from her own company's profits, but saved me money. Very helpful.