They responded to a e-mail immediately They responded to a e-mail immediately. I xdid not have to call customer support. Time is a premium.

Excellent App and Conflict Resolution I have used Way before, and I love using the app to plan for my vacation travel. The variety of choice and the shuttle offers in many of the locations are excellent. I also know that issues come up all the time as well. Thank you for resolving my issue with the parking lot so quickly as they were full for the upcoming Easter holiday week.

Plans changed and had to cancel… Plans changed and had to cancel reservations. Customer service was awesome and gave me my full refund right away! I will definitely use there services again soon. It’s a pleasure dealing with a honest and reputable business! Thnx again!

Making and canceling a reservation was easy Making a reservation was easy. When I had to cancel my reservation it was just as easy and quick. Customer service was very friendly, polite and efficient. Great job!

Credit Provided for Lack of Shuttle I arrived at the parking facility and was immediately advised that the shuttle was not working and that I would have to find my own transportation to the airport (PHL). Fortunately, I was able to get an Uber quickly. I submitted a request for reimbursement for the Uber and after providing a receipt I was pleasantly surprised that I received a credit! The event was handled quickly and appropriately by Way...Thank You!