Outstanding service at a difficult time Outstanding service. Our flights were cancelled because of the health emergency and we got flights two days later. We emailed the taxi company from New Zealand and they immediately agreed to collect us at the new time. They came as promised, on time, and got us back home at a time when some operators had decided to stop providing any service. I would certainly use them again.

Terrible service and lies! I booked a pick up from Stansted airport. When my plane was delayed I emailed them to let them know I would now arrive early hours of the morning and they replied saying they couldn’t find the booking. I forwarded them the receipt of the payment and they said they’d made a mistake and they refunded my money! This was no good to me as I was about to board a plane home and needed a taxi at the other end at 2am! They then claimed they didn’t pick up at Stansted but you can go into the website and book one from there right now!!!! Appalling service! Avoid at all costs!

Avoid Booked weeks ago via taxicode. Received email from prima one day before flight having already paid sayings its 40% more or cancel. Now have the hassle of liaising with taxicode as if i cancel it says i only get 10 % of my £300+ back. Cant get hold of prima or taxicode. This is not the best way to start a holiday. Never again. Site says the price you see is the price you pay ! I kept the screenshots.

Did not honour the booking Made a booking through Taxi Price Compare and chose Prima Drive. Paid for the booking and had confirmation by email. Then the day before I am due to travel to Heathrow, they contact me informing that I have the pay the driver an extra 10 pounds since they have calculated the route to be longer than expected! I cancelled the booking via Taxi Price Compare and I am waiting on the refund. Be very wary of this firm

Excellent experience We booked through taxicode. Due to more than four hours waiting in passport control, had to cancel our request, after driver had arrived at meeting point. When finally we were done, contacted again Mouhamad, our assigned driver, who was kind enough, even after having waited for us before, to return within 15 minutes and take us to Cambridge. A nice car, great driver and very, very nice person. We warmly recommend