Unreliable, untrustworthy car booking company. This is an appalling company, unreliable and untrustworthy. I booked a car from Portsmouth to Heathrow Terminal 3. They sent it from London(!), there was a traffic jam, the driver told me he would be 30 min late. I might have missed my plane so managed to get a local taxi to take me. The company then pretended that the driver was on time and has so far refused to get me a refund, failing to recognise their responsibility to get me a car at the booked time to get me to the airport. Why send a car from London to pick me up in Portsmouth? Guaranteed unreliability. To be avoided, you will miss your plane/train, be late for your meeting.

A fantastic service highly recommended. A fantastic service, peace of mind early 6am pick up from Heathrow. Long flight and relieved to receive a tex from the driver saying he was waiting outside. Been let down in the past from other cabs not showing up and would highly recommend Prima based on my experience.

Service was great driver was waiting but no car seat Service was great driver was waiting for me in the terminal and everything was fine only he didn’t have a car seat which was problematic with my child but apparently it is not a requirement on taxis... We made it in one piece and all is good.

Unreliable, Unprofessional Absolute a joke, booked 10 days advance, received email confirmation and payment taken from credit card. At time of pick called to ask whereabouts of the driver, i was informed your booking has been cancelled as payment was not processed. Payment was processed and emailed them the confirmation. No courtesy to inform us they cancelled the booking. Had to make alternative emergency arrangements for airport drop off, just made it in time before check in closed. Do not use, unprofessional and unreliable, much better customer focused competitors out there

Did not honour the booking Made a booking through Taxi Price Compare and chose Prima Drive. Paid for the booking and had confirmation by email. Then the day before I am due to travel to Heathrow, they contact me informing that I have the pay the driver an extra 10 pounds since they have calculated the route to be longer than expected! I cancelled the booking via Taxi Price Compare and I am waiting on the refund. Be very wary of this firm