I feel cheated I booked a trip from Charlotte, NC to Venice, Italy which was confirmed and paid for. On the basis of that I booked a flight on a different outbound flight and same return flight for my wife, which was confirmed and paid for. One hour later I got an update saying that the price of my flight was increased by $120. I called 1800FlyEurope and was told that my options were to accept or cancel. How can you gazump a flight that was Confirmed by e-mail within an hour ?

OMISSION OF VERY IMPORTANT ADDITIONAL COSTS! Jackson the agent was wonderful. However there was a gaping omission! He NEVER TOLD US THAT WE WOULD HAVE TO PAY FOR SEATS. That added $200.00 to our flights! What a RIP OFF! We called and spoke to supervisor Nick who said he’d listened to transcript of our call when booking. HE ADMITTED WE WERE NOT TOLD WE WOULD BE CHARGED by the airlines for our SEATS! He refused to do anything to correct this egregious error on the part of 1800flyeurope!!!!!! Thanks for NOTHING!

The purchase of airline tickets was easy, but had problems with the routing not as advertized. The itinerary that was listed actually turned out to be quite complicated. I ended up with two open-jaw tickets on a very tight connection schedule with no one responsible for the routing but myself. I just have to hope there are no delays in the flights. I could have made a different purchase at the beginning of the process, but the only good alternatives were unavailable by the time I learned of the problem. It took several phone calls to find out just how this would work.

Isn't it time you join the rest and use our International Ticketing? You can customise your flight and for any fine-tuning, before purchasing you can call 1800FlyEurope for immediate support. Friendly staff, no pressure, alway there to answer and help. Best of all their prices are the best. Infact they are so good that it's cheaper than the surcharge my AirMiles company wanted to ding me. I am switching my credit card perks to "Cash Bonus." This AirMiles game is over. Now I can fly anywhere anytime without jumping through hoops. Try it and don't forget to thank me upon your return.

unprofessional, clueless i made a reservation on the 1800 fly europe website. All fine, decent price, confirmation sent, etc. 1 hour later I get a phone call asking me to call back because the ticket could not be issued. I call back, person on the phone has no ideea why I'm calling, according to him "they're still working on th ticket". I'm bring told to "hold on" for 5-6 times in a row while they're looking at stuff. Still clueless, 15 minutes later, he transfers me to someone else, w/o telling them anything. I tell them the story again, I got a phone call, the guy tells me to "hold-on", and next "it's canceled", "we could not book the ticket, the itinerary was offered on our website, it should have not been there". I aks "why?". He tells me the airline canceled the ticket because they don't have a ticketing agreement. I ask "isn't there anything you can do to book the itinerary?" "No". Now wait a second, you're a _travel_ agency, aren't you supposed to _work_ and book the tickets and arrange the transfer? Isn't that what you get paid for? No, apparently they're just resellers. Yuck.