This was my worst experience on the Internet to book a trip ever!! I received about four calls after I had booked a flight to tell me the flights were not available. My credit card was charged and it took four days to receive a refund. Several calls to customer service to get someone who recognized that I had infact been charged. The site is easy to navigate; however, more needs to be done to stop the messages of confirmation if the flight is infact not available.

misleading title for ticket email After payment, received email with "reservation" in the subject line. I did not interpret this as the e-ticket itself. Called the next day, got emailed the same file, headed the same way. Okay, but I suggest that you put "e-ticket" as well as "reservation" in the heading. Other vendors I've used make this clear.

Quick and better choices of flights than the major booking companies. After booking flights with another major online service, I had to cancel those flights because after I thought about it, a 8 hour layover beginning at midnight was not a good idea. I was unable to find a better solution on that service and found 1800FlyEurope where I was able to solve and purchase acceptable tickets. The only negative comment would be that the full flight, including stops, should show up without having to click on another button to see the whole flight.

The purchase of airline tickets was easy, but had problems with the routing not as advertized. The itinerary that was listed actually turned out to be quite complicated. I ended up with two open-jaw tickets on a very tight connection schedule with no one responsible for the routing but myself. I just have to hope there are no delays in the flights. I could have made a different purchase at the beginning of the process, but the only good alternatives were unavailable by the time I learned of the problem. It took several phone calls to find out just how this would work.

Usually a bit cheaper than others Better deals. Still, the super cheap deals they do advertising with are not be found. I wish they would offer the option of seeing what dates and cities have for sure those best deals at any given moment. What really sucks is that on the main flight finder they don't offer the scroll thru calendar and furthermore every time you want to search a different date or just change one of the cities you have to give in ALL the info over and over again. Not convenient if you try to find the cheapest flight. On the little flight finder (on right side) you can't just change particulars and let it search again, you actually have to get out and in again to be able to search each additional time.