Insurence?....???? Purchased my first tix through this company and also te flight insurence. Due to Iberias strike my flight has been canceled. AA contact me but offered me a tix only 4 days after original date.......I ended up buying another tix, and I called to file a complaint, again I purchased the insrence which means I'm intitled to a full refund......The lady on the other end of the line told me that within three days ill receive a complaint number and that she cannot give that over the phone....strange....never reced any email or whatsoever!!!! Right now I am still on my vacation and very un happy that I need to deal with that now' as soon as ill get back ill have to start the calling craziness.. Ps I ended up purchasing my second tix through 1800 Europe and luckily that went fine.

misleading title for ticket email After payment, received email with "reservation" in the subject line. I did not interpret this as the e-ticket itself. Called the next day, got emailed the same file, headed the same way. Okay, but I suggest that you put "e-ticket" as well as "reservation" in the heading. Other vendors I've used make this clear.

Quick and better choices of flights than the major booking companies. After booking flights with another major online service, I had to cancel those flights because after I thought about it, a 8 hour layover beginning at midnight was not a good idea. I was unable to find a better solution on that service and found 1800FlyEurope where I was able to solve and purchase acceptable tickets. The only negative comment would be that the full flight, including stops, should show up without having to click on another button to see the whole flight.

I got a good price but I could have done with more transparency about conditions, especially costs of making changes etc I saved money compared to going direct to an airline. There was ambiguous information about costs for changes or cancellations. I called the number and was told "changes usually cost $350" but the lady could not give me a definite answer for my particular flight. The original conditions said that in some cases changes may not be allowed so I am still not completely sure if I would be charged "only" $350 if I had to change the dates later.

Usually a bit cheaper than others Better deals. Still, the super cheap deals they do advertising with are not be found. I wish they would offer the option of seeing what dates and cities have for sure those best deals at any given moment. What really sucks is that on the main flight finder they don't offer the scroll thru calendar and furthermore every time you want to search a different date or just change one of the cities you have to give in ALL the info over and over again. Not convenient if you try to find the cheapest flight. On the little flight finder (on right side) you can't just change particulars and let it search again, you actually have to get out and in again to be able to search each additional time.