OMISSION OF VERY IMPORTANT ADDITIONAL COSTS! Jackson the agent was wonderful. However there was a gaping omission! He NEVER TOLD US THAT WE WOULD HAVE TO PAY FOR SEATS. That added $200.00 to our flights! What a RIP OFF! We called and spoke to supervisor Nick who said he’d listened to transcript of our call when booking. HE ADMITTED WE WERE NOT TOLD WE WOULD BE CHARGED by the airlines for our SEATS! He refused to do anything to correct this egregious error on the part of 1800flyeurope!!!!!! Thanks for NOTHING!

I got a good price but I could have done with more transparency about conditions, especially costs of making changes etc I saved money compared to going direct to an airline. There was ambiguous information about costs for changes or cancellations. I called the number and was told "changes usually cost $350" but the lady could not give me a definite answer for my particular flight. The original conditions said that in some cases changes may not be allowed so I am still not completely sure if I would be charged "only" $350 if I had to change the dates later.

I have my tickets, on which airline??? I have my tickets and I'm grateful. Thank you. I was satisfied using your service up until the point of reading my email. I am not thrilled about the fact that I thought those reservations were with Virgin Airlines, and in fact, they are with American Airlines. You might want to look at how you have labeled what airline is being used. When I made my reservation, it clearly said Virgin.

Service good but where is rest of my E ticket??? I was unable to do our 2 tickets together for some reason and then it would not accept info on my husband. Called and the young lady was very nice but it took her quite a while to complete his reservation for some unknown reason. Now my eticket has arrived but my husband's ticket has not come through. Am wondering why this has occurred!

Good prices to be found but cumbersome navigation when looking for different dates. Found this site to be very useful when looking for good prices for flights from SF - Munich. Searching for multiple departure/return dates not easy. Would be great to have a table of different dates (like the Lufthansa site) which shows lowest price (for those lookig for best deal in terms of prices) for different date combinations or even just a "button" for changing dates on the results page.