Randy Gepp
GBI rented a car with Economy through…Priceline I rented a car with Economy through Priceline for $91.33. When I got to the Agency location in Cancun, I was charged an extra $210 for insurance even though I had my insurance card, a premium credit card with insurance coverage, and the Priceline contract that did not list an insurance cost. Economy would not provide me a vehicle unless I paid the exorbitant insurance charge. When I called Priceline I was told that the $91 charge was to hold the reservation and the Rental company could charge whatever else it wanted. Lesson No. 1 learned is that you should not book through a third party as there is no recourse and you can be charged whatever the agency wants. Lesson 2 is that once you book directly with a rental company, you should read all documents to be sure there are no insurance add ons.
Mohammad Anooshah
MXDo not rent from this company I had a reservation through car rental.com for a car from this company in Monterrey, Mexico. When I arrived to pick up the car, the company wanted to sell me their own expensive insurance. They did not did not accept the third party insurance which I had just purchased and showed them in writing. They did not provide the car. I had to find another rental car at the airport my self . By the way, do not make reservation through car rental.com either since they do not stand behind their own reservations/contracts.
Michael Hammel
GBPrice quoted was not the price I was charged. Charged more at the airport than shown on my statement from American Rental. I didn't have time to argue with the agent at Budget so I accepted the increase rather then wind up with no car. Wound up paying more then if I had booked directly with Budget. I will never use American Car Rental again.
Ross Egerton
GBShould wear a striped jumper.theifs No problem with the car or geting the car it was faultless but it has come afterwards when they have refused.to give my back my £205 security deposit that they say they have given me which is rubbish. Do not go with this company
Daniel Bravo Besada
ESFirst time i rented with them and last… First time i rented with them and last one.. They forgot to pick up me at the airport in SJD very late and more than one hour late they told me that only have one car available, and more than double price of my original reservation. No recomended.