I want to love this brand but beware of returns I really want to love this brand, some of their items are brilliant, but their customer service is appalling, especially for returns and refunds. Think twice if you are planning on ordering several sizes and then want to return. They will either lose the item or take well over 45 days to refund with incredibility poor communication

I'm generally a real fan of Patagonia… I'm generally a real fan of Patagonia clothing and gear. I didn't hesitate to order an item from their website. It came quickly but sadly didn't fit properly. I promptly paid for shipping and returned the item. It's been several weeks and I still have not received a refund. They have the item in their possession for a reasonable amount of time to process a refund but still haven't done it. I would shop elsewhere with better online customer service! I'm very disappointed.

Durable Gear in Patagonia I've been using Patagonia gear for my outdoor adventures and I'm consistently impressed by the quality and durability. Their commitment to sustainability makes me feel good about my purchases. The equipment perform well in the tough conditions and the cs team is responsive. It deserves a good review.

Great experience again They repaired my several years old R1 fleece at their Chamonix shop for free. YES FOR FREE. YES SEVERAL YEARS OLD. I expected to pay something, so I was happy to donate one of the eco charities with my doubled cost expectations :). They refused to repair another piece, but I accepted the reasons they presented. Great to meet people keeping the Chuinard's words :). BRAWO PATAGONIA !

Rapid repairs I very recently mailed three well used jackets to the Vancouver store for zipper repairs. Two were repaired and returned to me within one week of me sending them, the other was sent on for more repairs. Very quick and very helpful associates with clear communication.. Thanks you guys 👍🏾