Massive carbon footprint Super massive carbon footprint. We purchased several items that arrived today from Patagonia. We went with this company because it markets itself on the pride of being environmentally aware by claiming that it makes most of its products from recycled materials. Out of the three items that arrived, two were from Srilanka and the other was from Vietnam. We live in the UK! This company is absolutely no different from any other sweat shop cheap labor outlet. Which, considering the jacket alone cost around £300 is an absolute joke. Source locally or don’t bother.

Patagonia refused to give a full refund for faulty gloves I purchased gloves from Patagonia in October 2023. Given the mild winter I have only worn them 4 or 5 times. A couple of weeks ago I noticed that the stitching near a button hole tag on one of the gloves has come loose. Patagonia have refused to give me a full refund and are only prepared to offer a 60% refund so I can get them repaired myself. I will never buy from Patagonia again.

I'm generally a real fan of Patagonia… I'm generally a real fan of Patagonia clothing and gear. I didn't hesitate to order an item from their website. It came quickly but sadly didn't fit properly. I promptly paid for shipping and returned the item. It's been several weeks and I still have not received a refund. They have the item in their possession for a reasonable amount of time to process a refund but still haven't done it. I would shop elsewhere with better online customer service! I'm very disappointed.

Patagonia Customer Service I’m writing a review about Patagonia clothing and customer service even though it appears Patagonia is listed under a travel category. I purchased some boxers that all ripped in the same spot in little over a year of regular (weekly?). Reviews of these boxers on their website showed lots of folks experiencing the same issue. I returned four pair and I was given a refund for two, full company credit for one pair, and partial company credit for one. When I called to ask about this a customer service rep started trying to explain but he kept contradicting himself and ultimately he couldn’t provide a coherent answer. I find this unsatisfactory. I have been a good customer with them so I am dumbfounded. Their customer service is either poorly trained or trying to protect profits.

I want to love this brand but beware of returns I really want to love this brand, some of their items are brilliant, but their customer service is appalling, especially for returns and refunds. Think twice if you are planning on ordering several sizes and then want to return. They will either lose the item or take well over 45 days to refund with incredibility poor communication