Excellent products I own two patagonia coats, one waterproof and one insulated jacket. Both have lasted several years and are still in great condition. The insulated jacket I sent for repairs after ripping the inside and the cuffs becoming frayed through wear and tear. The repairs were done quickly and my jacket returned to me like new. Excellent value for money!

Durable Gear in Patagonia I've been using Patagonia gear for my outdoor adventures and I'm consistently impressed by the quality and durability. Their commitment to sustainability makes me feel good about my purchases. The equipment perform well in the tough conditions and the cs team is responsive. It deserves a good review.

Patagonia refused to give a full refund for faulty gloves I purchased gloves from Patagonia in October 2023. Given the mild winter I have only worn them 4 or 5 times. A couple of weeks ago I noticed that the stitching near a button hole tag on one of the gloves has come loose. Patagonia have refused to give me a full refund and are only prepared to offer a 60% refund so I can get them repaired myself. I will never buy from Patagonia again.

Patagonia Customer Service I’m writing a review about Patagonia clothing and customer service even though it appears Patagonia is listed under a travel category. I purchased some boxers that all ripped in the same spot in little over a year of regular (weekly?). Reviews of these boxers on their website showed lots of folks experiencing the same issue. I returned four pair and I was given a refund for two, full company credit for one pair, and partial company credit for one. When I called to ask about this a customer service rep started trying to explain but he kept contradicting himself and ultimately he couldn’t provide a coherent answer. I find this unsatisfactory. I have been a good customer with them so I am dumbfounded. Their customer service is either poorly trained or trying to protect profits.

Ordered a jacket from them on 31… Ordered a jacket from them on 31 December 2023. Today is 29 January and its still not here, a full month later. Furthermore there are no emails, no updates, no tracking and if I click on any links to the shop or my order in my emails I get "this site cannot be reached" messages. I feel this is a scam, yet their emails confirming my purchase are from Patagonia.com with legit logo