For their mistake,they have no… For their mistake,they have no remorse,want you to jump through hoops.I didn't, I got money back no return,as should be,if it's their mistake.they will no longer do business with me. That's just fine,REI,has never led me wrong.Walmart has better costumer service than Patagonia.Never an apology,just bully you to jump through hoops.Worst costumer service ever.they suck.Im so glad they 86 Ed a person who would never shop there again anyway.

Rarely i give 5 stars but i was treated… Rarely i give 5 stars but i was treated very well from Patagonia in USA. unfortunatly in europe (italy) the selling system isnt as good as in the States. Thje shop in Santa monica has very good employers.

They say they ship the order within 2… They say they ship the order within 2 business days. When I order a Down Sweater from them, there was no response at all. Even after 3 business days, I am not able to check the status of my order. I filed dispute and sent numerous emails via PayPal and still there was no respond.

The worst customer service I have ever… The worst customer service I have ever encountered! I returned an item on the 11th December and had to send numerous emails to prove that I had actually returned the item which they claimed to have not received despite the fact that I had proof of return. I got no response from most of my emails, the couple that they did respond to would take them over a week to reply to. I eventually got my refund 7 weeks after returning the item. I will never purchase from Patagonia again! Absolutely dreadful

Great experience again They repaired my several years old R1 fleece at their Chamonix shop for free. YES FOR FREE. YES SEVERAL YEARS OLD. I expected to pay something, so I was happy to donate one of the eco charities with my doubled cost expectations :). They refused to repair another piece, but I accepted the reasons they presented. Great to meet people keeping the Chuinard's words :). BRAWO PATAGONIA !