Rapid repairs I very recently mailed three well used jackets to the Vancouver store for zipper repairs. Two were repaired and returned to me within one week of me sending them, the other was sent on for more repairs. Very quick and very helpful associates with clear communication.. Thanks you guys 👍🏾

Rarely i give 5 stars but i was treated… Rarely i give 5 stars but i was treated very well from Patagonia in USA. unfortunatly in europe (italy) the selling system isnt as good as in the States. Thje shop in Santa monica has very good employers.

Massive carbon footprint Super massive carbon footprint. We purchased several items that arrived today from Patagonia. We went with this company because it markets itself on the pride of being environmentally aware by claiming that it makes most of its products from recycled materials. Out of the three items that arrived, two were from Srilanka and the other was from Vietnam. We live in the UK! This company is absolutely no different from any other sweat shop cheap labor outlet. Which, considering the jacket alone cost around £300 is an absolute joke. Source locally or don’t bother.

They say they ship the order within 2… They say they ship the order within 2 business days. When I order a Down Sweater from them, there was no response at all. Even after 3 business days, I am not able to check the status of my order. I filed dispute and sent numerous emails via PayPal and still there was no respond.

Just another hippy clothing brand Once this company became popular and trendy among the hippy community, I have the feeling that they shifted their focus from providing the best quality garments for hiking and outdoor activities to making some fancy and trendy pieces of everything that they would sell for an unreasonably high price. Let's be honest, no hiker in the world would spend a fortune to buy a pair of pants that no one would see him wearing in the mountains while having in mind that with one slip he may tear them apart. That's what I am saying, this company’s target customers from hikers switched to hippies. The quality is still good, let's be objective till the end.