A frustrating and expensive trip to Sintra On a 75euro worth trip to Sintra from Lisbon. An incapable guide, a mess on site, groupe completely dispersed so eventually no guidance in the palace itself. very frustrating and unprofessional.

They forgot to collect us and we lost the tour Had tour booked today. Forgot to pick us up. Tried to call ahead of departure time. First said they couldn't find our booking. After 30 min said the booking was there but they forgot to collect us. No chance of picking us up again. Very unhelpful. Do not book with them. Lost the opportunity to see the diamond beach and glacier because of them

Grand canyon maverick helicopter flight Their literature is misleading- shows helicopter against backdrop of beautifully coloured cannon wall. Paid for trip to canyon floor and boat ride then flight back up Boat cancelled - nothing offered to substitute (which would have involved helicopter setting down and collection from a point downstream). Flight was short directly to canyon and then down in a pretty bland part of the canyon (nothing like that shown on advertising). About 15-20 mins to take a few pictures - nothing inspiring to see apart from being in a gorge. Then flight back to base - up and out of the gorge and back by most direct route. Having flown on a helicopter and I felt they could have flown along the gorge more - they would have had to to collect us from the non existent boat. And the set down point was pretty uninteresting - you see as much from the rim. OVERALL A WASTE OF MONEY.

lisbon tour We did a tour in Lisbon yesterday. Bought 7 tickets. Busses were way overcrowded. No seating possible. We had to stand half the trip. Ticket salesman told us the bus would come by every half hour. But at Belém waiting time was more than 1 hour (!) I made a complaint at ticket office. Personel reacted ignorant and uninterested. Worst bus tour experience ever!

Horrible The tour guide took our seats on the bus and he changed other people’s seats who were sitting as a family together after departing, three affected familIes got very pissed, he made a horrible experience before even the day started ! Just because he wanted to sit there although other seats were available in front. The agency as well didn’t respond properly when we complained 👎