It is expensive compared what you get It is expensive compared what you get. The grand circle Tour is just long because you wait a long time at each stop 8-11. Earphones work perfect.

A really terrible experience to Yosemite National Park We had a really bad experience visiting Yosemite National Park. The tour guide just stop at different locations and ask us to take pictures. He didn't even go down with us. He also left six people from our group at Yosemite because we were late for about 30 mins. I know we should not be late, but no communication was given to let us know the bus has left, not to mention how we can go back to SF. We were left in such a helpless situation and didn't know what to do. All our bags were also left on the bus. The company didn't even contact us about what we should do to get our stuff back. My suggestion never go with this company, try something else.

They forgot to collect us and we lost the tour Had tour booked today. Forgot to pick us up. Tried to call ahead of departure time. First said they couldn't find our booking. After 30 min said the booking was there but they forgot to collect us. No chance of picking us up again. Very unhelpful. Do not book with them. Lost the opportunity to see the diamond beach and glacier because of them

lisbon tour We did a tour in Lisbon yesterday. Bought 7 tickets. Busses were way overcrowded. No seating possible. We had to stand half the trip. Ticket salesman told us the bus would come by every half hour. But at Belém waiting time was more than 1 hour (!) I made a complaint at ticket office. Personel reacted ignorant and uninterested. Worst bus tour experience ever!

Not impressed!! Not impressed! I am being very generous giving a two star rating. We had taken the "Big Bus" (another bus tour company) earlier in the week and liked them very much. Our last day in New York City we just wanted to do a little sightseeing and do a hop-on hop-off at a couple of the areas we hadn't seen (like the Fulton Fish Market and the Brooklyn Bridge) and decided to give the Gray Line downtown tour a try. No live tour guide when on the bus - just a lousy recording that was reversed and played over two to three times when the location of the bus didn't line up with what was being said, .....and the ear phones were terrible. The bus looked like it hadn't been cleaned all day. We got off and did some walking in the areas we wanted to see, then went to one of the stops later (near the Fulton Market) to resume the tour. We waited well over half an hour for our bus while their competitors busses picked up people every few minutes. When we got on (we had to sit below - another dirty bus) it had started to rain a bit and the ceiling was leaking over the passengers - my wife being one of them. The air conditioning also had to be turned off making it hot and stuffy as the bus began overheating. We got off before the last stop because we couldn't stand it any more. I would not recommend this company to anyone! They have to smarten up and get their act together! Never again with Gray Line!