Grand Canyon West Rim Tour Duane our driver was excellent, went out of his way to be helpful, informative and witty. Tour was excellent and would definitely recommend Grey Line Tours.

Horrible in Porto! Took their city tour in Porto. It was horrible! The audio never matched the stops. And was badly organized with the actual stop number and the one displayed one the map!

I would like to put 0* I would like to put 0*, but this is not possible. Bought online 3 US$ 42 tickets each from NY do Woodbury Common. Line does not exist. Local office Gray Line Sightseeing at NY Port Authority says is has nothing to do with this problem. Nobody answers telephone call or email. Scan scan. Gray Line never more.

lisbon tour We did a tour in Lisbon yesterday. Bought 7 tickets. Busses were way overcrowded. No seating possible. We had to stand half the trip. Ticket salesman told us the bus would come by every half hour. But at Belém waiting time was more than 1 hour (!) I made a complaint at ticket office. Personel reacted ignorant and uninterested. Worst bus tour experience ever!

My trip was to Dubrovnik from Split. My trip was to Dubrovnik from Split. Coach ride to split approx 3.5 hrs leaving at 7am. I was told there would be stops on route but to bring snacks. Luckily I had a very early breakfast as my pick up was 06.40. The first stop for toilet breaks was not until after 9am and there were no facilities to buy anything, not even water or coffee, yet we stopped for 20 mins & had passed service areas with drinks & toilets. On raising this rather than a proper explanation I was informed it would take too long for coffee breaks, even though I was asking about a quick take away area for drinks - that I could drink in 20 mins allotted time? I was then informed I was being selfish to other travellers for wanting this and given a lecture around coffee not being good for me ……… Next stop Dubrovnik & tour, we were herded of the bus to immediately start the tour after another long 1.5 hr drive & the tour driver would not even wait for me to use the public toilets, asking that I hang on to when he finished????? I then had to hope I would find the tour who had already moved into Dubrovnik city having started the tour without me… Like many females, there are u fortunately times we do need to use the toilet for sanitation reasons & this was not even considered & very inconsiderate. Last stop was for oysters and wine, the emphasis was that we would only stop for this and be quick? I had to ask, what else we could get and was given a very disgruntled answer that wine would be on one table and oysters on the other, we were not given drinks menu and I had to query if I could get a coffee as I did not want Wine! The tour itself was good, fellow passengers nice but it was clear the tour guide only wanted to move at his pace to get the tour finished so he could have free time in the city at the beach and free oysters and wine on the way home. I would advise Secret passengers on the tours to ID these issues and put in required customer service training. I am happy to discuss further. Regards Anne