Grayline medical is a total scam Grayline medical is a total scam. You order something on their website, they send you a part or something that sounds similar to what they advertised. Had to call my bank to stop payment. Ordered shower chair fir $411.00 they sent a vinyl head rest saying that's what I ordered. Called them, they hung up as soon as I said I was sent wrong item. Finally after 3 calls, same person that answered and gave different names, my heart sank, I realized it was a scam website. My bank filed a claim, refunded my money, but the website is purposely worded to give them opportunity to contest the denial of billing. Run from This company. Believe it's one of several similar websites they use advertising lower price medical items, they will rip you off!

My trip was to Dubrovnik from Split. My trip was to Dubrovnik from Split. Coach ride to split approx 3.5 hrs leaving at 7am. I was told there would be stops on route but to bring snacks. Luckily I had a very early breakfast as my pick up was 06.40. The first stop for toilet breaks was not until after 9am and there were no facilities to buy anything, not even water or coffee, yet we stopped for 20 mins & had passed service areas with drinks & toilets. On raising this rather than a proper explanation I was informed it would take too long for coffee breaks, even though I was asking about a quick take away area for drinks - that I could drink in 20 mins allotted time? I was then informed I was being selfish to other travellers for wanting this and given a lecture around coffee not being good for me ……… Next stop Dubrovnik & tour, we were herded of the bus to immediately start the tour after another long 1.5 hr drive & the tour driver would not even wait for me to use the public toilets, asking that I hang on to when he finished????? I then had to hope I would find the tour who had already moved into Dubrovnik city having started the tour without me… Like many females, there are u fortunately times we do need to use the toilet for sanitation reasons & this was not even considered & very inconsiderate. Last stop was for oysters and wine, the emphasis was that we would only stop for this and be quick? I had to ask, what else we could get and was given a very disgruntled answer that wine would be on one table and oysters on the other, we were not given drinks menu and I had to query if I could get a coffee as I did not want Wine! The tour itself was good, fellow passengers nice but it was clear the tour guide only wanted to move at his pace to get the tour finished so he could have free time in the city at the beach and free oysters and wine on the way home. I would advise Secret passengers on the tours to ID these issues and put in required customer service training. I am happy to discuss further. Regards Anne

Horrible The tour guide took our seats on the bus and he changed other people’s seats who were sitting as a family together after departing, three affected familIes got very pissed, he made a horrible experience before even the day started ! Just because he wanted to sit there although other seats were available in front. The agency as well didn’t respond properly when we complained 👎

Book a jeep tour of the Tijuana… Book a jeep tour of the Tijuana rainforest in Brazil through gray line and the whole experience was amazing. Our tour guide erika was absolutely fantastic. Great experience all round.

Grand canyon maverick helicopter flight Their literature is misleading- shows helicopter against backdrop of beautifully coloured cannon wall. Paid for trip to canyon floor and boat ride then flight back up Boat cancelled - nothing offered to substitute (which would have involved helicopter setting down and collection from a point downstream). Flight was short directly to canyon and then down in a pretty bland part of the canyon (nothing like that shown on advertising). About 15-20 mins to take a few pictures - nothing inspiring to see apart from being in a gorge. Then flight back to base - up and out of the gorge and back by most direct route. Having flown on a helicopter and I felt they could have flown along the gorge more - they would have had to to collect us from the non existent boat. And the set down point was pretty uninteresting - you see as much from the rim. OVERALL A WASTE OF MONEY.