NO REFUND EVEN THOUGH I PURCHASED INSURANCE !! :-( I Bought 3 flexi sightseeing passes for New York to save money We were so busy with places to see that we only used 4 out of the 7 passes . I also purchased the insurance just incase i didn't use all my passes . I have been emailing them now for over two weeks but no response from any of my emails . Looks like i will not get a refund as i originally thought based on purchasing the insurance. The telephone number is only any good if you live in the USA anywhere else in the world you cannot get in contact with them via the phone . Based on my experience with no communication and reading other reviews too i wouldnt even give it 1 star ...

Worst experience ever Worst experience ever ! We wasted our time and money buying this stupid pass ! Even after buying the pass , we have to make timely reservations and wherever we go is fully booked for the day ! So this pass was good for nothing ! EVEN THE CUSTOMER SERVICE MANAGER WAS THE WORST THING EVER! What a waste ! never buy this pass

I wish I could give it no stars I wish I could give it no stars. Worst. Company ever! DO NOT TOUCH this company!! The worst customer service in the world. Even after a battle with breast cancer they would not consider transferring our passes to another date. Leaving us £1200 out of pocket. Disgusting service. 🤬

Efficient How to do - in our case NY in a day. With The Sightseeing Pass. The choice of routes are sufficient, the running hours are pleasant and once you have acquired an eye for the stops ( not very clear amidst all other signs) easy to hop on and off. The buses are a tad old and scruffy, one broke down on us and another had a de-faulty announcement system, however the enthusiasm and knowledge of the drivers makes up for that easily. Best way to get a feel of the place and best activity for a first impression.

Sightseeing pass perfect This pass was excellent for us .four of us had the 2 day pass and used it on statue of liberty and Ellis Island tour,intrepid, one world observatory, empire state building big bus and top of the rock no problem whatsoever they just scanned our QR code on the sightseeing pass