Great service. The day before our scheduled flight I checked in through the app. I called my wife to ask if she had checked in, but she was having difficulty w/the app. I called customer service. Within a few minutes the customer service rep had fixed the problem & even had her booked in a better group. SWA customer service doesn't always get the credit & positive recognition they deserve. In addition, when we were checking in for our flight, there was a line for 75 plus people. The local SWA employee in St. Louis had a great attitude & was so positive in all her interactions with all those trying to check in. Again, I just want to give credit & recognition to the many who do a great job every day. Thank you.

Flight Etiquette No Longer Exist Why do I pay to upgrade my seating position so I can enter and exit the flight sooner only to have people from the back shove their way to the front when it’s time to disembark. I’ve flown on a Mexican Airline Volaris where the Captain announces that there is an order to exiting a plane and it’s done by rows!!! He makes everyone remain seated until their turn. People have zero consideration anymore and are treating planes like greyhound buses. There is no flight etiquette. Passengers need to be told!!! Southwest just allows rude passengers to charge from the back to front. It’s so annoying!

SWA Is Just Like All The Rest We had a bit of a flight-booking panic in January 2024 as we were packing for our upcoming trip the next day. I remembered booking a flight for my partner; however, we could not find the reservation. I looked on my account and my partner’s, but the reservation was not listed. We were headed to work an event that we could not miss. So we had to purchase a last minute flight for $465 as missing work would have wasted three months of preparation. My partner received an email the next day stating that their reservation had been cancelled. This was for the flight that I had initially booked that didn’t appear on either of our accounts, and we could not find. I contacted Southwest by phone and was referred to their customer service email support system and they responded coldly nine days later by simply quoting their policy on FRIDAY afternoon! SWA/Donna, can you please NOT give devastating news on Friday? SWA Case#: 84809854 Sad to say, but like most corporations today, once they’ve got your money, you are not important. I think I’m going to drive from now on.

This is the sh*tbox airline This is the sh*tbox airline. Crappy old Planes, horrible flight attendants who hate their work & a scammer no assigned seat policy where if I buy business class on ALASKA I know I am getting seat 1A regardless of the cripples,old people & ret&rds. But no. These degenerates & their 20 cohorts first so by the time I Board Im in row 7 seat ? What the eff! Never again. This p*ss poor excuse for an airline needs to be shut down or just cater to the hoi poloi!

Major late cancellations & delays on… Major late cancellations & delays on round trip flights from Houston to Baltimore on 8/11. Attending a wedding in PA so Had to rebook out of Austin-drove all nite to make 5:10 flt out of Austin-Baltimore to have it delayed to 8:30. Tried to change & rebook in Baltimore for our return flight to Austin bc that’s where our car was now @ airport parking. No help @ SW ticket agent-had to spend several hrs next day to change our flight bk to Austin. Return flight was aweful too! Arrived @ Baltimore @ 4:15 for 8:00 pm flight-delayed until almost 11:00 pm due to mechanical issues, concourse & crew changes etc etc etc. Horrible service! SouthWorst! Plus’s my nice suitcase was all torn up when it arrived in Austin! 😖😖😖