BUYER BEWARE BUYER BEWARE! Early check in fees are non-refundable. I learned the hard way and thank goodness it was only $25. Everyone should know this before adding the early check-in. Very customer unfriendly!

Flight Etiquette No Longer Exist Why do I pay to upgrade my seating position so I can enter and exit the flight sooner only to have people from the back shove their way to the front when it’s time to disembark. I’ve flown on a Mexican Airline Volaris where the Captain announces that there is an order to exiting a plane and it’s done by rows!!! He makes everyone remain seated until their turn. People have zero consideration anymore and are treating planes like greyhound buses. There is no flight etiquette. Passengers need to be told!!! Southwest just allows rude passengers to charge from the back to front. It’s so annoying!

Canceled flight with no compensation 0r… Canceled flight with no compensation 0r concern. Very rude could careless attitude 😒 don't fly this group or you will be regretting it. Bad employees who offer no help at all. They should all be fired.

I like this airline I like this airline. I’ve flown with them multiple times last year. I mistakenly flew with United last week. Their app isn’t work and they don’t include carryon in the ticket price. United airlines is such a scam and I missed the service and ease of southwest. Just wanted to say I appreciate an easy and smooth experience.

I used to fly SW Airlines almost… I used to fly SW Airlines almost exclusively and continuously promoted it. In the past year it has gone completely down the tubes. I fly to ABQ from DEN at least once every 3 weeks on business. Now I am on United first class. I can afford it and it is well worth the not great fare difference. SW has been over 1 hour late on the return flight over 4 times in a row. The gate agents have now become terribly rude and inconsiderate. I have 80k points on my SW Rapid Rewards account and I am just going to give them away rather than endure the torture and inconvenience.