We have used Southwest a number of times We have used Southwest a number of times and we have been very pleased with the service. We just got back from Panama city Florida and the service at check in all the way to boarding was seamless. The Southwest flight attendants are great! Can't go wrong with 1st bag free also. Personally, we like the choose your own seating once on board verses the assigned seating on other airlines.

Canceled flight with no compensation 0r… Canceled flight with no compensation 0r concern. Very rude could careless attitude 😒 don't fly this group or you will be regretting it. Bad employees who offer no help at all. They should all be fired.

BUYER BEWARE BUYER BEWARE! Early check in fees are non-refundable. I learned the hard way and thank goodness it was only $25. Everyone should know this before adding the early check-in. Very customer unfriendly!

SWA Is Just Like All The Rest We had a bit of a flight-booking panic in January 2024 as we were packing for our upcoming trip the next day. I remembered booking a flight for my partner; however, we could not find the reservation. I looked on my account and my partner’s, but the reservation was not listed. We were headed to work an event that we could not miss. So we had to purchase a last minute flight for $465 as missing work would have wasted three months of preparation. My partner received an email the next day stating that their reservation had been cancelled. This was for the flight that I had initially booked that didn’t appear on either of our accounts, and we could not find. I contacted Southwest by phone and was referred to their customer service email support system and they responded coldly nine days later by simply quoting their policy on FRIDAY afternoon! SWA/Donna, can you please NOT give devastating news on Friday? SWA Case#: 84809854 Sad to say, but like most corporations today, once they’ve got your money, you are not important. I think I’m going to drive from now on.

SWA has a number of good features SWA has a number of good features like low prices - we do not pay for upgrade to sit closer to the front - and SWA does not charge for checked bags. Changes/transfers are easy and don't cost too much if you get the upgrade. I have the Rapid Rewards credit card that earns points with everything you purchased. My round-trip flight from KC to Philadelphia was purchased with points.