STOLEN GOODS, CRAZY SEATING ARRANGEMENT, AND RUDE EMPLOYEES I had things stolen from my checked baggage. I also don't like that they don't assign seats. You are put into a group and one group at a time goes on the plane and you can sit where you want. I paid for business select and didn't get a good seat. I paid $125 to get upgraded and it was for nothing. Also, one of the luggage check-in guys was very rude to me and I only asked a reasonable question. I will NEVER fly this airline again.

Major late cancellations & delays on… Major late cancellations & delays on round trip flights from Houston to Baltimore on 8/11. Attending a wedding in PA so Had to rebook out of Austin-drove all nite to make 5:10 flt out of Austin-Baltimore to have it delayed to 8:30. Tried to change & rebook in Baltimore for our return flight to Austin bc that’s where our car was now @ airport parking. No help @ SW ticket agent-had to spend several hrs next day to change our flight bk to Austin. Return flight was aweful too! Arrived @ Baltimore @ 4:15 for 8:00 pm flight-delayed until almost 11:00 pm due to mechanical issues, concourse & crew changes etc etc etc. Horrible service! SouthWorst! Plus’s my nice suitcase was all torn up when it arrived in Austin! 😖😖😖

SWA Is Just Like All The Rest We had a bit of a flight-booking panic in January 2024 as we were packing for our upcoming trip the next day. I remembered booking a flight for my partner; however, we could not find the reservation. I looked on my account and my partner’s, but the reservation was not listed. We were headed to work an event that we could not miss. So we had to purchase a last minute flight for $465 as missing work would have wasted three months of preparation. My partner received an email the next day stating that their reservation had been cancelled. This was for the flight that I had initially booked that didn’t appear on either of our accounts, and we could not find. I contacted Southwest by phone and was referred to their customer service email support system and they responded coldly nine days later by simply quoting their policy on FRIDAY afternoon! SWA/Donna, can you please NOT give devastating news on Friday? SWA Case#: 84809854 Sad to say, but like most corporations today, once they’ve got your money, you are not important. I think I’m going to drive from now on.

Canceled flight with no compensation 0r… Canceled flight with no compensation 0r concern. Very rude could careless attitude 😒 don't fly this group or you will be regretting it. Bad employees who offer no help at all. They should all be fired.

I really hate this airline man I really hate this airline man. They can't even get their credits system right. They have these stupid voucher programs that you have to use before a certain date if you don't book a flight but they don't actually count s flight credits because flight credits somehow don't expire. It's extremely confusing and not worth the hassle for an airline that barely goes any where even domestically. I'm at the end of my rope with them, truly