I used to fly SW Airlines almost… I used to fly SW Airlines almost exclusively and continuously promoted it. In the past year it has gone completely down the tubes. I fly to ABQ from DEN at least once every 3 weeks on business. Now I am on United first class. I can afford it and it is well worth the not great fare difference. SW has been over 1 hour late on the return flight over 4 times in a row. The gate agents have now become terribly rude and inconsiderate. I have 80k points on my SW Rapid Rewards account and I am just going to give them away rather than endure the torture and inconvenience.

This is the sh*tbox airline This is the sh*tbox airline. Crappy old Planes, horrible flight attendants who hate their work & a scammer no assigned seat policy where if I buy business class on ALASKA I know I am getting seat 1A regardless of the cripples,old people & ret&rds. But no. These degenerates & their 20 cohorts first so by the time I Board Im in row 7 seat ? What the eff! Never again. This p*ss poor excuse for an airline needs to be shut down or just cater to the hoi poloi!

SWA Is Just Like All The Rest We had a bit of a flight-booking panic in January 2024 as we were packing for our upcoming trip the next day. I remembered booking a flight for my partner; however, we could not find the reservation. I looked on my account and my partner’s, but the reservation was not listed. We were headed to work an event that we could not miss. So we had to purchase a last minute flight for $465 as missing work would have wasted three months of preparation. My partner received an email the next day stating that their reservation had been cancelled. This was for the flight that I had initially booked that didn’t appear on either of our accounts, and we could not find. I contacted Southwest by phone and was referred to their customer service email support system and they responded coldly nine days later by simply quoting their policy on FRIDAY afternoon! SWA/Donna, can you please NOT give devastating news on Friday? SWA Case#: 84809854 Sad to say, but like most corporations today, once they’ve got your money, you are not important. I think I’m going to drive from now on.

Horrible Experience! We have been flying Southwest Air for many years. Well, yesterday on Flight 1571 from LAX to BWI, we experienced the worse flight of our life. There was an older Flight Attendant that was not allowing people to get to the bathroom, she tossed snacks at you, and yelled loudly at an elderly gentleman. The Lead Flight Attendant told us that WiFi would not be available on our flight. For almost five (5) hours, we listened at crying, loud babies and kids. My Husband called today to complain about the problems and was pretty much blown off by another older sounding woman at their Corporate Office. Their flights are now full, the bottom of the seat is thin and if you are sitting in front of a child, you could be kicked in your back the entire flight—my experience. No longer recommended!

Canceled flight with no compensation 0r… Canceled flight with no compensation 0r concern. Very rude could careless attitude 😒 don't fly this group or you will be regretting it. Bad employees who offer no help at all. They should all be fired.